Management Risk
Resume:
Billie Fae Horton
Lakeland, Tennessee 38002
SUMMARY OF QUALIFICATIONS:
Education:
Global Risk Management Institute, New York, New York
Fellow in Risk Management (FRM) - a/k/a RIMS Fellow (RF)
2001
Insurance Institute of America, Denver, Colorado
Associate of Risk Management (ARM) 1998
The University of Memphis, Memphis, Tennessee
Bachelor of Business Administration 1995
Major: Risk Management and Insurance
Minor: Human Resources
Core Competencies:
Investigates internal complaints related to discrimination
or other company policy violations. Evaluate and supervise
claims handling. Prepare and present in-service programs
on loss control, compliance and risk management. Knowledge
in the areas of: subrogation, professional liability,
products, contribution, workers' compensation, loss control
and company policy. Manage programs related to persons
with disabilities and/or injuries. Conducts research on
various state leave laws and American with Disabilities Act
(ADA) regulations, cases and compliance matters. Provides
advice to management HR regarding ADA and FMLA issues and
other state leave issues.
Experience Highlights:
Nov 11 - Feb 15 ServiceMaster, Associate Relations Department, Memphis,
Tennessee
Associate Relations/ ADA Manager - Compliance and
Americans with Disabilities Act (ADA) Management
Investigate internal compliance and ethics complaints and
develop and enforce company policy. Manage the ADA program
for more than 12,000 associates nationally for a multi-
business service company by assuring non-discrimination and
providing accommodation for disabled associates and
applicants.
Dec 08 - Nov 11 ServiceMaster, Risk Management Operations/EHS Department,
Memphis, Tennessee
Senior Regional Workers' Compensation Manager
Evaluate and supervise regional claims handling of Third
Party Administrator (TPA) and defense counsel; prepare and
present in-service presentations on loss control and risk
management programs; monitor loss trends and loss
prevention programs; prepare management and financial
reports.
Billie Fae Horton
Resume
Page 2
May 98 - Dec 08 Methodist Le Bonheur Healthcare, Risk Management
Department, Memphis, Tennessee
Corporate Director of Risk Management/Workers'
Compensation
Manage the workers' compensation (WC) department (4 direct
reports) and the company WC program for more than 10,000
associates regionally for a hospital system including
tertiary and specialty hospitals, clinics, private practice
offices and ambulatory services clinics. Provide effective
liaison with various local, state and federal agencies
regarding ADA, JCAHO and OSHA issues. Hire, manage and
train risk management personnel; prepare and present in-
service programs on loss control and risk management;
monitor loss trends and loss prevention programs; prepare
and manage annual budget; prepare management and financial
reports.
ASSOCIATIONS:
. Lakeland Parks & Recreation and Natural Resources Boards - 2005 - 2008
4. Risk & Insurance Management Society (RIMS) - National External Affairs
Committee Chair (1999 - 2002), National Board of Directors (2001-2005)
5. Mid-South Workers' Compensation Association (MSWCA) Vice President 2006,
President 2007
LICENSES: LPN, Tennessee # 036473, expiration date 03/31/2017
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