Customer Service Manager

Abida Haidari

*** * *** ****** **

Mountain House CA 95391

**********@*****.***

PH:510-***-****

Objective

To gain knowledge and experience in the workplace to prepare myself for my future career.

Skills

Ability to adapt and learn quickly

• Experienced with Microsoft office

• Excellent customer service skills

• Trilingual –English, Farsi, Hindi

Work Experience

Chase Bank

3506 Old Santa Rita Rd, Pleasanton CA 94588

2013 – Present

Operation Specialist

• Sharing operation responsibilities with branch manager and ensuring satisfactory audit rating

• Maintaining high standards for security and account opening activities

• Help the BM to insure the entire branch staff is trained and follows policies and procedure, and

operating within the guidelines of chase’s code of conduct

• Making sure the teller are accurately handling transaction and providing great customer service

• Help teller make safe and simple referrals to the bankers

• Communicate branch performance and priorities to the BM during daily huddles and throughout

the day

• Performing bankers transaction in the absence of banker or when short on staff

Chase Bank

560 Main ST Pleasanton CA 94566

2011-2013

Teller

• Supported the line and efficiently helped customers

• Contributed to an overall phenomenal customer experience

• Made referrals to bankers when necessary

• Quick to get manager involved, always providing solution

• Proficient in custodial duties for vault, TCD, ATM, eATM, SDB, Traveler cheques

• Assisted in the lobby, helped customers with safe deposit box, run transactions for bankers to

assist with wait time

JCPenny

7600 Stoneridge Mall Road

Pleasanton CA 94588

2010-2011

Sales Associate

• Maintaining sales goal

• Greeting customers

• Changing store display according to the store guideline

• Handling cash register, helping customers

• Communicating request to the management

Education

Las Positas college

Business administration

Contra Costa Medical Career College

EKG Technician

Wood Field High School

High School Diploma

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