Customer Service Management
Resume:
K ondalyn Flournoy
Spring, TX 77373
*******@*****.***
Career Objective
To obtain a position where my skills, experience and knowledge will be developed.
Key Skills
Microsoft Office Suite Organization & Multi-Tasking
Data Inputting Customer Support / Service
Ten Key proficient JDE One World database
Order Management Oracle database
Professional Experience
Buyer, EMERSON – BURNETT STAFFING
Houston, TX
August 2013- September 2014
• Entered purchase orders and reviewed requisitions for O-rings, seals, fasteners and grease for
valve automation production on a daily basis.
• Analyzed MRP and manual reports for product classification, cost and open orders daily.
• Assisted in daily production meetings and performed supplier performance reviews on a
monthly basis.
Buyer, GAYESCO
Pasadena, TX
February 2013- August 2013
• Entered purchase orders for flanges, junction boxes, fittings and gaskets required for
temperature measurement products in the refining industry.
• Researched best vendor for new parts along with new vendor set-up.
• Corrected inaccurate invoices from vendors with the accounting department.
Buyer, NATIONAL OILWELL VARCO, DHT
Houston, TX
May 2007- September 2012
• Ordered full range of metals, including carbon, alloy and stainless steel based on quality, on-
time delivery and cost.
• Reviewed and managed MRP for materials and planning on weekly basis.
• Entered request for quotes for parts to multiple vendors.
• Managed open order reports in Excel daily.
Expediter
February 2006 - May 2007
• Expedited delivery of metals including carbon, alloy and stainless steel.
• Created electronic database for backlog reports and purchase orders.
Customer Service, BAYSTAR COMMUNICATIONS
Tomball, TX
November 2004- November 2005
• Answered incoming telephone calls, listened to customer concerns, developed appropriate
solutions, and generated reports to record all call / account details.
• Worked with management personnel on escalated customer complaints to ensure maximum
customer satisfaction.
E ducation
BS in Marketing, Southern University, Baton Rouge, LA
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