Experienced, driven IT professional

James A Robinson

acpmky@r.postjobfree.com 682-***-****

CAREER OBJECTIVE

Experienced IT professional with a proven track record for proactively maintaining enterprise networks while being mindful

of budgetary constraints is seeking gainful employment with the opportunity to grow and learn within an established and

stable work environment.

EDUCATION

University of Phoenix Associates of Arts

IT/Networking Major 2/2013-Present

TECHNOLOGY

Windows Server 2008 r2 Citrix XenServer

Windows Exchange 2010 SP1 Citrix XenApp / XenCenter

Windows 7 Professional x86/x64 Citrix XenDesktop / Receiver

FortiNet Firewall/Router Appliance FOG Image Server

Cisco Switches LG-Ericsson Switches

Netgear Switches DLink Switches

Ubiquiti Wireless Aps Ubiquiti Wireless PtoP Radios

Cybernetics SAN Dell SAN

EMC SAN HP SAN devices

Dell Servers Keystone DICOM Server

Dell Laptops Dell Desktops

Lenovo Desktops Lenovo Laptops

iOS Handsets Android Handsets

WORK EXPERIENCE

SWS Environmental Services

IT Administrator 9/14-4/15

• Perform front-line help desk support for 23 locations throughout the United States.

• Active Directory and Exchange provisioning,

• Laptop and desktop computer deployment, troubleshooting, and repair,

• Virus remediation,

• Infrastructure inventory and repair including wire and hardware troubleshooting and repair,

• Coordinating projects for upper level management

• Troubleshooting and repair of datacenter devices in our Dallas datacenter.

• Managed project that included datacenter downgrade from two racks to one, including consolidating Citrix

XenCenter servers and SANs;

• Streamlined device deployment process from two devices per day to one device every two hours from start to

finish, Deploy Dell KACE to an external address to gain a more accurate device inventory for off-domain corporate

devices. All projects trimmed a total of $16K from the total tech expenditures for the corporation. Released due to

reduction in work force.

Equine Practice Management Group

IT Director 4/12-8/14

• Responsible for engineering, maintaining, and tuning LAN, SAN, and WiFi networks that form the backbone for

not only the second largest equine hospital in the nation but also for the premier veterinary management company

in the nation.

• Manage LAN which consists of 102 devices (Dell and Lenovo workstations, HP and Ricoh printers and all-in-one

devices) and 123 users.

• LAN is Microsoft Server 2008 R2 based with Active Directory with separate OUs for each department, Exchange

2010, Remote Desktop Services for ESMS’ six field locations, a Domain controller, 5 L3 VLAN compliant

switches, router, and firewall.

• WiFi network consists of 10 enterprise grade wireless access points centrally managed and controlled by firewall

appliance.

• Also responsible for infrastructure, wiring (both copper and fiber), and troubleshooting connectivity issues, digital

radiography equipment, ultrasound equipment, printers, copiers, and security cameras and DVRs.

• Manage IT department with one technician, managing, configuring, and tuning virtual network on Intel modular

server with VMWare ESXi 5.5 with 19 servers, SAN and NAS storage, Veeam backup and recovery software

• Manage virtual servers for client access from all parts of the country via SSL VPN or IPSec tunnel

• Provision storage, CPU, or RAM to existing servers as needed

• Configure new servers for new clients to access including Domain Controller, Active Directory, and Terminal

Services

• Consulting and designing LANs for new clients, acting as a liaison between the client and their technology

providers to ensure their services are sufficient for daily operations.

• Report directly to CEO, Controller, and Director of Operations.

• Present proposals to Executive Team and Board of Directors when new technology is necessary.

Advanced Office Systems

Senior Field Engineer, Dispatcher 6/09-4/12

• Responsible for traveling to customers’ location to troubleshoot, diagnose, and repair issues with copiers, printers,

facsimiles, computers, and network troubleshooting and repair.

• Responsible for phone clearing calls when possible and providing hardware/software support for entire customer

base

• Dispatch service technicians to ensure adherence to 4 hour response time

• Act as liaison between customer and technician to solve scheduling conflicts

Denitech Corporation

IT Network Specialist 2/09- 6/09

• Assist customers in help desk environment

• Act as Special IT Projects Coordinator for CEO and VP

• Route IT technicians on network install calls

• Institute remote install procedure to increase service profitability

• Connect office equipment to customer network

• Troubleshoot and repair network related problems

• Act as liaison between field technicians and administration

LEADERSHIP POSITIONS AND OTHER ACCOMPLISHMENTS

Advanced Office Systems- Consistently in top percentage of technical force for knowledge, statistics, and performance.

One of two senior field engineers in service department. Continued to be a top-performer after return.

Denitech Corp- Surpassed complete IT department for calls per month, reliability, and other benchmarks within first

month of employ. Requested by President of company to head up special projects within 6 weeks of employ.

Equine Practice Management Group- IT Director / CIS Manager- Revitalized aging network and converted from

Physical to Virtual environment in order to host several nationwide veterinary practices. Instituted BYOD policy in order to

segregate mission critical data from public data. Maintained PCI compliance for customer credit card data for all practice

locations.

SWS Environmental Services- first hand involvement in several projects that netted $16K per year cost reduction of IT

services. Instituted several polices to effectively inventory hardware and software enterprise wide to ensure license

compliance. Instituted computer imaging process that raised device deployments from two devices to six devices per day.

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