Customer Service Accounting

Shelley Xiao

**- **** *** ******, ******, BC V*N 6K8 • 604-***-**** • **************@*******.***

SUMMARY OF QUALIFICATION

Completion of Payroll Compliance Practitioner (PCP) certificate program with excellent scores

Certificate of Accomplishment of H&R Block Income Tax Preparation Level 1 and Level 2

Completion of Sage 50 Accounting Level 1 and Level 2 courses

Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook

Excellent detail-oriented, organizational, math and analytical skills

Effective verbal and written communication skills

Proven customer service skills

WORK EXPERIENCE

H&R Block Canada Surrey,

BC

Tax Professional 2014 & 2015 Tax

Seasons

Interviewed clients and prepared complete, accurate tax returns

Provided tax information and offered appropriate tax-saving suggestions

Collected all payments according to company policy and procedures

Answered questions or handled inquiries from clients and other associates

Completed the required documentation for Efile and Cash Back service

Assisted other associates in the office in a team environment

Leapforce, Inc.

Telecommunication

Google Quality Rater Dec 2009 - Present

Evaluate and improve Google search engine results

Analyze and rate web search results

Conduct research using various online tools

Summer Rio Corporation California, USA

Accountant Aug 2002 - Nov 2004

Prepared journal entries and financial statements

Compiled bank reconciliation statements

Prepared daily accounts receivable reports

Processed vendors’ invoices and sent for approval

Developed and maintained computerized and paper files

Managed petty cash and checks

Zhongshan Post Office Guangdong, China

Accountant Jul 1999 - Sep 2001

Prepared savings and remittance statements

Prepared monthly/quarterly/annual comparison reports

Inspected branch fund management

EDUCATION

Online, Canada

PCP Candidate

Completion of Payroll Compliance Practitioner (PCP) Certificate Courses Apr 2014- Apr 2015

Guangdong University of Technology Guangdong,

China

Bachelor of Management (Accounting) Sep 1995 - Jul 1999

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