Sales Customer Service

OBJECTIVES

Interested in a challenging position with a reputed company where I can

utilize my knowledge and skills for the growth of the organization and

myself. Over 10 years marketing experience of working in competitive

industries and successfully identifying, developing and managing new

business opportunities.

EXPERIENCE

Cuba Travel Services- Miami, Florida, US 2015 - present

Product Operations Specialist

. Maintain accurate information on file for various vendors,

attractions, and activities.

. Coordinate and schedule services with vendors per itinerary

requirements.

. Create and maintain rooming lists for group accounts, including

reporting to vendors.

. Facilitate the check-in process at the airport for groups by checking

documents and information.

River Park Hotel - Miami, Florida, US 2014 - 2015

Reservations Manager

. Responsible for Hotel Reservations.

. Work with Sales Department in regards to occupancy, Rates

Reservation's Analysis.

Regina Hotel - Madrid, Spain / 5+years (part/time) 2008 - 2014

Sales Executive (Responsible for International Sales and inbound Leisure)

. Draft proposals and manage contracts for regional vendors.

. Work with head managers to implement merchandising plans.

. Continuous contact with key MICE accounts through personal visits,

telephone contacts and mailing.

NACEX, Freight Forwarding Company - Madrid, Spain / 4+years (part/time)

2009 - 2014

Administrative assistant and Sales (Responsible for International delivery)

. Handling queries related to rates, services & documentation for

Export, Cross trade & Air consignments.

. Follows-up shipment status in the Import/Export area, identifies

incidents and ensures resolution of incidents.

. Logistics coordination with Inter departments for optimum results.

Sol Melia Hotel chain Headquarters in Cuba - Havana, Cuba / 4 years 2004 -

2008

Meeting & Events (MSM) Sales Executive (Specialized in MICE)

. Handle all Requests for Proposal generated by Travel Agencies,

Incentive Houses and DMCs for all Melia Hotels (27) in Cuba.

. International Tourism Fair Participations (FIT) and Contracts

Management.

DMC - Solways Cuba - Havana, Cuba / +3years

2001-2004

Sales Executive (Coordination, quotation and follow-ups of Tourist &

Incentive groups)

. Responsible for proposals and follow-ups for Tourist & Incentive trips

from English, Italian and Russian markets.

. Site Inspections with clients.

EDUCATION

> Formatik University, Madrid, Spain - Amadeus CRS (computer

reservations system) 2009

> Bachelor of Arts Degree approved by the Ministry of Education of

Spain (Qualifications and Recognition of qualifications Department),

Madrid, 2008.

> Melia International Hotels' Academy, Havana, Cuba - Yield / Revenue

Management. 2005

> University of Havana, Cuba - Bachelor of Arts Degree in Translation &

Interpreting English. 1995 - 2000

KEY SKILLS

> Great communication & sales skills.

> Hospitality Industry experience (10+ years) in customer service.

> Solid experience in M.I.C.E., DMCs and Tour Operators.

> Able to work under pressure and over results.

> Able to coordinate and plan market sales and to meet aggressive

sales targets.

> Follow-ups on purchase requests.

> Languages: Fluent in English, Spanish, Russian and Italian.

> Computer literacy: proficiency in Microsoft Office package, Mac

/PC. Experienced with different PMSs (Property Management

Systems, incl. SolRes, Amadeus, Opera Express, Fortune). Web

Site development.

References: Available upon request

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