Customer Service Sales

C.N. Balasubramaniam

No. */*** New No. */*** 'SRI ARUNACHALA FLATS',

'A' Block, Ist floor,

Lakshmi Nagar,

Kovilambakkam,

CHENNAI 600 117

? Cell: 978-***-**** ? Email: ******@*****.***

RESUME

Objective

An experienced Supervisor to lead/support a team of professionals in

strengthening basic controls/implementation of defined processes in the

Organisation to grow towards Success and greater heights on the Industry

.

Profile

Motivated, personable professional with functional knowledge at various

levels . Talent for quickly mastering in updates time to time in

technology . Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive,

confidential records. Demonstrated history of producing accurate, timely

reports meeting requirements time to time by Management.

Flexible and versatile. Cooperative and Excellent supportive approach for

effective /attractive member of a good team.

Skills Summary

Report Preparation Computer Knowledge Petty Cash Accounting

Written Correspondence Customer Service Front-Office Operations

General Office Skills

Professional Experience & Employment History

Communication: Reports/Presentations

PREPARE AND PRESENT ANALYTICAL REPORTS

Author professional correspondence to Customers and Dealers

Customer Service/Problem Solving on various day to day supply /

delivery issues.

Professional Experience & Employment History, continued

R.SUBBARAMAN & Co. PVT. LIMITED, CHENNAI . ( Selling agents for

cutfast abrasive tools ltd, chennai - Mfrs. of abrasive products. )

...contd...

... 2...

? WORKED AND LEARNT VARIOUS ACTIVITIES OF A COMPANY AS CLERK

CUM TYPIST FROM

February 1986 to January 1996.

? Reporting to Director.

? Maintaining monthly collections and Payments - Consolidation

of Branch Accounts (Reciepts/payments) and preparation of Cash

Statement-Manual.

? Taking dictation from director & handling self correspondence.

?Calculating of prices and submit offers to Customers / Dealers /

Government

Department against their enquiries.

? Preparing bill and maintaining of stock statement for both

inward and outward materials.

CARBORUNDUM UNIVERSAL LIMITED ( Murugappa group) - from February 1996

to december 2009.

? INITIALLY WORKED IN CHENNAI BRANCH OFFICE, HANDLING

COLLECTION OF PAYMENT FROM DEALER AND CUSTOMERS & PERIODIC

FOLLOW UP FOR PAYMENT AND THEREBY REDUCED BAD DEBT TO GREAT

EXTENT.

? Maintaining of stock statement for outsourced items and

preparation of bill for the same.

? Frequent follow up for statutory forms like FORM 'C' and FORM

XVII.

? From 2001 handled Order processing in system for Tamilnadu

and Kerala Regions.

? Preparing of collection receipts for payments received from

dealers / customers.

? Preparation of Credit Notes on weekly basis, which enabled to

give a clear outstanding position.

? As a result of playing vital role in getting ISO 2001

certificate for Chennai Branch, got promoted as SUPERVISOR -

Marketing during July 2007.

? Handled order processing for STANDARD and NON STANDARD items

to the tune of Rs. 3.50 crores p.m.

? Projecting Incoming order status, sales and collection of

payments on daily basis to GM - Mktg.

? Calculating of prices and preparing offers to customers and

dealers against their enquiries.

? Preparing details in Excel format for offers submitted and

receipt of orders against submitted offers.

? Handled Petty Cash amount of Rs. 3.00 lacs per month for the

day to day activities of branch, such as Tea, Coffee

expenses, salary for housing keeping persons and tour expenses

for AGM and 6 Sales Managers.

? Preparing Petty Cash Vouchers and entering the same in system

on daily basis.

? Making arrangements, includes LCD Monitor, seating and

Boarding for All India Quarterly sales meet at Chennai Branch

office.

? Co-ordinating between Sales Managers, Production Dept.,

Dealers and customers.

Current Employment:

From January 2010 to June 2014 doing my own business.

From July 2014 to till working as Stores Asst. in M/S. BHAWAR

SALES CORPORATION,CHENNAI ( Distributor for P & G LTD )

CAN JOIN DUTY IN 10 TO 15 DAYS.

Personal Information:

Date of Birth: 22.03.1966.

Languages Known: Read,write,speak: English, Tamil

Education

+ 2 Accounts Subject in The Hindu Theological

Higher Secondary School, Chennai

B. Com ( Incompleted ) thro University of

Chennai.

TECHNICAL EDUCATION:

Typewriting ENGLISH AND TAMIL 'HIGHER' GRADE PASSED.

Shorthand ENGLISH AND TAMIL "HIGHER' GRADE PASSED.

DIPLOMA IN JOURNALISM.

CHENNAI 6000 117 C N BALASUBRAMANIAM

Contact this candidate