Information Technology Management

KEITH SMITH

**** ******* ***** *: 416-***-****

Mississauga, ON E: *****.*********@*****.***

L5N 7X3

H: 905-***-****

PROFESSIONAL EXPERIENCE

COLIINS BARROW LLP, Toronto

Jul 2014 – March 2015

IT Senior Manager - Contract

Managed IT complete technical environment, strategic planning, budgeting and helpdesk services.

■ Day to Day infrastructure and operations management with a team of four.

■ Co-ordination of activities with vendors for Network and Telephony services.

■ Asset Management for IT hardware and software.

■ Initiatives included upgrade and virtualization of servers and laptop/smartphone hardware

upgrades.

■ Maintain regular written and in-person communications with the organization’s management

team and end users regarding pertinent IT activities.

■ Support VMware vSphere 5, Netapps SAN, Exchange mail 2013, McAfee AV, SQL Server,

Blackberry and iPhone devices.

■ Selection and Implementation of ERP System.

■ Updated policies and procedures to support current environment.

■ Business Continuity Plan design and planning.

DION DURRELL & ASSOCIATES, Toronto

Nov 2001 – Dec 2013

Manager, Information Technology

Managed IT complete environment, human resources, strategic planning and customer service. Worked

closely with decision makers in other departments to identify, recommend, develop, implement, and

support technology solutions.

Define and implement IT policies, procedures, and best practices.

I managed all aspects of the IT Department which had up to four staff members.

They were Server, Network and Desktop administrators, working in the Toronto office and doing

remote support and administration for Montreal, Chicago and Montreal location..

IT Infrastructure / Services

Led IT department operational and strategic planning,

■

including fostering innovation, planning projects.

Managed the deployment, monitoring, maintenance,

■

development, upgrade, and support of all IT systems, including servers, PCs, operating systems,

network, hardware, software, and peripherals. The Infrastructure was based completely on

Windows Active Directory running servers ranging from Windows 2003 to Windows 2008, HP

DL380 Hardware.

Email was on Exchange Server 2007, started with Exchange 2003 server.

Total of 10 servers with file/print, exchange mail, SQL, Web and BES servers

Oversaw main Computer Room and the IT environments

■

within remote locations.

Strategic Planning

Prepared and delivered annual IT strategy and budget report to senior management committee.

Benchmark, analyze report on, and make recommendations for the improvement and growth of

the IT infrastructure and IT systems.

Work with stakeholders to define business and systems requirements for new technology

implementations. Developed, manage and maintain IT Business Continuity Plan.

Asset Management and Reporting

Managed financial aspects of the IT Department, including purchasing and budgeting.

Practice asset management for IT hardware and software.

Procured various hardware/software, IT supplies.

Provided Status and Proposal reports to Management.

Team Leadership

Provided technical expertise to guide members of the team in the execution of their roles.

Oversaw provision of end-user services, including help desk and technical support services.

Technical Details

A summary of the Technology used in the Dion Durrell environment..

Microsoft Windows Active Directory.

Cisco Routers 5510 ASA devices in all locations, HP Switching Hardware,

Hardware servers was on HP DL380 G5 and G6 servers, each location had file and exchange

servers in, Toronto also had SQL/WEB application servers and BES 4.1 server.

Desktop software ranged from Win95 to Windows7, Microsoft Office 2010,

Cisco Anyconnect VPN remote access to all locations

Symantec Endpoint Antivirus for servers and desktops,

Symantec Backup and System Recovery,

Sage Accpac ERP system for AP. AR. GL etc, Sage Timeslips, Sage Timesheet,

SQL 2000 and 2005 Servers with Web Applications.

Jan 1990 – Jun 2001 G.E. CAPITAL IT SOLUTIONS, Mississauga,

(1999-2001) Senior Manager, Network Services and Security

Developed a secure network environment to support all

■

Intranet/Internet and Extranet business.

Ensured compliance with GE Corporate IT Security initiatives

■

and policies.

Worked with all business divisions to provide secure

■

networking and Disaster Recovery Solutions.

Managed a distributed team of Network and IT Security

■

Personnel.

Ensured IT Solutions had network services across the world in

■

a cost effective manner.

Member of Global IT Leadership Team for Strategic Planning.

■

Security incident response.

■

Obtained and shared best practices on Technology issues

■

across the IT organization.

Represented IT Solutions on GE Corporate Global IT Security

■

Council.

Assisted in all IT outsourcing initiatives to 3rd parties,

■

performed due diligence activities.

(1994 – 1999) Manager, Systems & Networks

Managed and supported a core team of 12 people dealing with

■

all internal technology testing, development, deployment and ongoing management. Total

Infrastructure Management.

Managed various technical teams in the design and

■

implementation of new a LAN & WAN Infrastructure,

IT integration lead during acquisitions, perform reviews and

■

prepare plans.

Prepared and managed Department budgets.

■

Responsible for day to day management for the following

■

environments, Microsoft Exchange Mail, Lotus Notes, Windows NT File & Print Servers, Intranet

and Ecommerce Internet infrastructure. Approximately 45 servers across Canada.

Wide Area Network for 40+ locations across Canada and the

■

U.S. using Cisco technology.

Managed main business systems on VMS & Unix running

■

Oracle Applications.

Managed complete IT infrastructure moves to a new facility

■

(1990 – 1994) Information Systems Supervisor

Supported developed GE Capital's in-house Data

■

Communications, Vax Systems, Personal Computers, Windows & Apple Platforms. Managed

Telecommunications Environment.

Designed & implemented networks, Ethernet LAN's &

■

WAN's. Vax System Management Functions, System Software Upgrades and Layered Products.

Supervised & gave guidance to Technical Analyst's and Telecommunications Specialist.

Technology Design & coordinated new computer room

■

construction.

1988 – 1990 COSMA INC. (A Magna Company)

Technical Projects Specialist

Managed, developed & implemented VAX & PC related

■

hardware & software projects.

Managed & Developed Cosma’s Local Area Network.

■

Managed Data Communications in Canada.

EDUCATION

HS Leaving Cert Dublin, Ireland

Windows Server 2008 Acend, Canada, 2011

Windows 7 Acend, Canada, 2010

Management Course Management Institute, Canada, 2009

IT Security 2000 ICM, Canada, 2000

IT Security, Incident Response Procedures KPMG, US, 2000

Corporate Security Seminar ICM, Canada, 1999

GE 6 Sigma Quality Training GE Corporate, 1998

GE Experienced Manager Course GE Corporate, 1998

GE Leadership Course GE Corporate, 1996

Microsoft Exchange Mail Starlight, Canada, 1996

Cisco Router Software Configuration Cisco Systems, Canada, 1993

TECHNICAL SUMMARY

Exchange Server 5.0-2013, Windows Server 2000-2012 Server, Vmware vSphere 5,

Netapps SAN, Win95-Windows 8.1, Apple OS, MS Office97-Office 2013, MS

Project,

Cisco VPN, SQL Server 2005-2012, Sage Accpac ERP, Sage Timesheet, Sage

Timeslips,

Star Practice Management, MS Nav Dynamics, Symantec Endpoint and System

Recovery. Cisco ASA Firewall/Router Configuration and HP /Cisco Switching

Technology.

Spiceworks, Cloudmark. McAfee Network Security Sensor appliance,and ATD.

Airwatch, Blackberry Enterprise servers, Webex, Adobeconnect.

Contact this candidate