Customer Service Insurance

Stephen P. Eck

*** ******* ***, ***********, ** *7538

Phone: 717-***-**** . ****@**********.***

Profile

A dedicated insurance professional with Five years experience

investigating, processing automobile and property insurance claims. Excels

in analyzing damages/ causes interpreting policies and negotiating payment

solutions. Effectively manage multiple priorities and projects while

providing exceptional customer service.

Areas of Expertise

Claims Handling & Investigation ~ Policy Interpretation ~ Damage Assessment

~ Claims Report & Documentation ~ Confidential Records Management ~ PA Auto

Insurance Regulations ~

Professional Experience

Liberty Mutual- Harrisburg, PA

Senior Auto Field Adjuster

Analyze claims to determine company's extent of liability, negotiate

settlements with claimants in accordance with company policies. Collaborate

with insurance agents, shops, contractors and interview claimants to

rectify any errors or missing information. Review and prepare estimates of

repairs and Total Loss handling.

Selected Outcomes:

. Review and process estimates and images of damaged vehicles to

determine the most cost effective repair for the customer.

. Handle and negotiate claims with Body Shops, Policy Holders, and

Claimants.

. Negotiate repair times, research alternate parts, and negotiate

labor times with body shops for a fair and timely settlement.

. Process Vehicles for total loss, and value

Nationwide Insurance - Harrisburg, PA

Senior Property Field Adjuster

Analyze claims to determine company's extent of liability, negotiate

settlements with claimants in accordance with company policies.

Collaborate with insurance agents, shops, contractors and interview

claimants to rectify any errors or missing information.

Selected Outcomes:

. Review and process estimates and images of damaged vehicles to

determine the most cost effective repair for the customer.

. Reviewed more than 10,300 estimates and supplements in 2007.

. Total recapture $60,000 in 2007, 73,000 in 2008 due to excessive

repair hours/ part usage.

. Handle and negotiate claims with Body Shops, Policy Holders, and

Claimants.

. Negotiate repair times, research alternate parts, and negotiate

labor times with body shops for a fair and timely settlement.

. Negotiated fair claims and identified suspect / fraudulent claims.

. Currently handle claims in Maryland, Delaware, Virginia, Georgia,

Alabama, and Pennsylvania.

. Currently work with over 500 body shops in this assigned region.

. Review and assign Vehicles for total loss assignments.

. Review and determine if claims should be assigned to the special

investigative unit.

. Proficient in CCC Pathways, Mitchell, ADP, Xactimate, Word and

Excel.

. Apply nationwide customer service philosophy.

. Fulfill state licensing agreements (if applicable) and apply knowledge

of state laws and regulations pertaining to the insurance industry.

. Property field adjuster for Adams and York Counties in central

Pennsylvania.

. Process, estimate, and settle homeowner claims using Xactimate.

Lancaster Lincoln Mercury - Lancaster, PA

Collision Repair Technician/Painter

Selected Outcomes:

. Repair vehicles to pre accident condition.

. Follow and repair vehicle as written on estimate, using industry

standards of repair, and tools.

. Pull and align frame damage using Chief fame machine.

. Efficient in DuPont and PPG refinish procedures.

. Repair commercial trucks to pre accident condition(Yellow

Freight, Turkey Hill, FedEx)

American Lafrance Aerials - Lebanon, PA

Collision Repair Technician/Painter

Selected Outcomes:

. Repair Fire Apparatus to pre accident condition.

. Customers included, San Bernardino California, City of New

Orleans, Miami Dade County

. Prepare raw truck bodies for paint

Education and Credentials

Associates of Applied Science Collision Repair Technology (2004)

Thaddeus Stevens College of Technology - Lancaster, Pennsylvania

Deans List

Most Technically Competent Award

Certifications

Pennsylvania Motor Vehicle Damage Appraiser License

Delaware Motor Vehicle Damage Appraiser License

Contact this candidate