Customer Service Assistant

Gwendolyn Williams

Oklahoma City, OK

*********@*****.*** - 405-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Collections

Accident Care and Treatment Center - Oklahoma City, OK - March 2014 to May 2015

Responsibilities

Release physicians liens, Follow up with Ins and patient for settlement payments

Post payments to patients account, Schedule appointments for patient initial visit

Follow up with attorney represented patients

Send reconsiderations to insurance company for payment

Call patient for past due balances and mail notice to patients

Data Entry/Customer Service

uTphone - Oklahoma City, OK - December 2011 to March 2014

Responsibilities

Inbound calls, Taking payment for home phone and wireless service, handling customer complaints

set up repair tickets dispatch tickets, Answering billing, payment, credit and other acct issues

Called Local Operation Center and Local Service Center to dispatch repair tickets and or resolve issues

Customer Service

Terracom Inc - Oklahoma City, OK - August 2011 to December 2011

Responsibilities

Received inbound calls

Took payments for home phone and wireless services

Handled customer complaints

Set up repair and dispatched tickets for repairs

Completing applications over the phone for home phone service

Gather information to send replacement phones and accessories.

Recreational Assistant

MWR -Moral Welfare and Recreation - Oak Harbor, WA - February 2006 to August 2011

Responsibilities

Answered incoming calls

forwarded messages, maintained forms and inventory of all recreational equipment

counted money in register for end of the day reports

resolved customer complaints

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