Susana Hidalgo
***************@****.***
OBJECTIVE
Obtain a position within a company which will allow me to utilize my skills, as well as provide me opportunities for personal
growth and advancement.
AREAS OF STRENGTH
• Reliable, dependable and hard working with effective communication skills.
• Highly organized, responsible and detail oriented.
• Eager to learn with the ability to adapt quickly to a challenge.
• Possess excellent communications and work ethic.
• Bilingual, Verbal & written ( Spanish/ English)
EDUCATION
Star Career Academy, New York, NY Date of Completion – June 2013
Hospitality Management Certificate- Completed an intensive 900 hour program comprised of theoretical and practical applications of
essential hospitality management skills.
• Food & Beverage Operations
• Convention Management & Sales
• Front Office Operations (knowledge of Fidelio Opera, Microsoft Office, Excel, Word, Power point)
• Restaurant Management & Security
• Accounting
• Housekeeping Management
RELATED PROFESSIONAL EXPERIENCE
Teaneck Marriott, Teaneck, NJ
Hospitality Externship
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work
areas so that health standards are met.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to
supervisors.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
ADDITIONAL WORK EXPERIENCE
Google Express 06/2014-4/2015
Delivery Driver
Allied Barton 08/2011-Present
Security Guard (On call)
United Parcel Service, New York, NY 12/2002-05/2007
Drive
Building Maintenance Services, New York, NY 06/2000-11/2000
Porter
T &M Security Investigative Services NYSE, New York, NY 02/1999-05/2000
Security Guard/ supervisor
ADDITIONAL SKILLS
Commercial Driver’s License
NYS Security Guard License
Proficient in all Microsoft Office programs
OSHA Outreach 10-hour General Industry