Customer Service High School

John Paul Alava

Customer Service Administrative

**** ** ***** ******* ** Apt# 104W

Miami FL

33179

Telephone: 305-***-**** / e-mail: **********@*******.***

EDUCATION

****-**** ********** **** School, Bellflower, CA High School

Diploma

2004-2006 PCI College, Cerritos, CA Office Management

CERTIFICATIONS

2003 Microsoft Office

Computer Skills

2004 Keyboarding Skills

Computer training

WORK EXPERIENCE

Delivery Dispatch/Driver

December 2011 - April 2015

. Deliver a wide variety of items to different addresses and trough

different routes.

. Take orders over the phone and assign the delivery to a driver.

. Solver problems with late orders, by contacting customer or

restaurant.

. Manage over 10 drivers and high volume of deliveries.

. Control and keep record of every delivery.

Passenger Service Agent

September 2009 - March 2011

. Greeting and checking passenger documentation.

. To check passengers in using a computer based system, issuing boarding

cards and baggage labels.

. Process passengers at the boarding gate.

. Apply airline regulations which may involve charging excess baggage or

upselling.

. Adhere and apply strict security and safety regulations

. Effectively assist passengers with their experience travelling through

the airport

Warehouse Supervisor

August 2009 - February 2011

. Maintains receiving, warehousing, and distribution operations by

initiating, coordinating, and enforcing program, operational, and

personnel policies and procedures.

. Safeguards warehouse operations and contents by establishing and

monitoring security procedures and protocols.

. Controls inventory levels by conducting physical counts; reconciling

with data storage system.

. Maintains physical condition of warehouse by planning and implementing

new design layouts; inspecting equipment; issuing work orders for

repair and requisitions for replacement.

. Achieves financial objectives by preparing an annual budget;

scheduling expenditures; analyzing variances; initiating corrective

actions.

. Completes warehouse operational requirements by scheduling and

assigning employees; following up on work results.

. Contributes to team effort by accomplishing related results as needed.

PERSONAL DATA

DATE OF BIRTH:

March 14, 1986

PLACE OF BIRTH

Guayaquil-Ecuador / Became US Citizen in 2003

LANGUAGES

English as a second language

Spanish

MARITAL STATUS

Married

RECOGNITIONS

Employee of the Month 3 times as a Warehouse employee.

Promoted to Warehouse supervisor in 3 month.

TACA HERO, recognition as an excellent employee for going the extra mile

for a passenger.

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