Technical Support, Application Developer, Customer Service

Devona S. Ward

http://dward********.wix.com/devonaward

Career Overview

Motivated Computer Programmer and Technical Support Representative with

strong conceptual and technical skills. Willing and able to learn new systems and

adapt with changing corporate environments.

Technical Skills

Computer Applications Programming Languages Operating Systems General Computer Knowledge

Word Microsoft Visual Windows XP Professional Computer Concepts

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Basic

Excel LINUX/UNIX PC Hardware and Diagnostics

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Java

PowerPoint Windows Vista Web Development

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SQL

Pages Windows 7 Project Development

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C++

Numbers Windows 8 Database Applications and Design

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JavaScript

Keynote Mac OS X 10.7 Lion IT Customer Support

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Objective C

Android Studio Mac OS X 10.8 Mountain Lion Object Oriented Programming

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JQuery

Xcode Mac OS X 10.9 Mavericks Mobile Application Development

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PHP

Eclipse Mac OS X 10.10 Yosemite

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HTML

Photoshop iOS and Android

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CSS

Illustrator •

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JSON

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AJAX

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Experience

Apple, Durham, NC May 2012 – Current

Technical Support/Family Room Specialist

Repair mobile devices such as iPod, iPad, and iPhone in a very fast-based environment. Train

customers on how to use Apple products in one-to-one training. Train new hires and provide

feedback to encourage the new hires to work even better. Developed skills by shadowing at the

Genius Bar, researching new found issues, and receiving feedback from co-workers. Managing a

team of six to eight employees at once to keep all appointments on time, help with customer service

issues, and to make sure breaks are taken appropriately. Provide ideas on how to make the work

flow of the team better.

Best Buy, Durham, NC June 2011 – April 2012

Technical Support Representative

Completed computer and electronic diagnostics and repairs.

Staples, Charlotte, NC July 2009 – April 2011

Customer Service Representative/Cashier

Trained new employees, enhanced data entry, filing skills and completed customer transactions.

Education

Full Sail University, Durham, NC November 2011 – October 2014

Bachelors of Science in Mobile Development

Kings College, Charlotte, NC December 2010

A.A.S Degree in Computer Programming

Honors/Activities: Perfect Attendance and Deans List

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