Customer Service Sales Representative

Brandon R. Schwartz

***** * ******** **

Buckeye, Arizona 85326

623-***-**** (cell)

************@*****.***

OBJECTIVE: Secure employment that will enable entrance into a technology based industry. Enhance

my current skills and talents while completing the education/training necessary for upward movement in

the industry.

SKILLS AND TALENTS: Customer Service Ability to Multitask Quick Learner

Self-Starter Hard Worker Academically Astute

EXPERIENCE:

05/13 to Current Apple Inc., AppleCare Technical Support Advisor

23790 W Harrison Dr, Buckeye, Arizona

• Support customers with all iOS capable devices as well as iTunes for

Windows and Mac based computers.

• Demonstrate industry leading customer service skills to help troubleshoot

and accurately solve the customer’s issues or answer questions.

• Attend and complete all applicable trainings/meetings.

• Accurately document every customer’s interaction to ensure the best quality

of service going forward.

• Remain current on all iOS capable devices as well as have a working

knowledge on the settings/features of every new OS and device.

• Maintain and exceed metrics set forth by the company and manager.

• Maintain a minimum of a 3.5 GPA (the position is offered only to students at

ASU).

02/08 to 12/12 Verizon Wireless, Retail Sales Representative

13050 W Rancho Santa Fe Blvd, Avondale Arizona

• Meet and exceed quota/revenue target for net activations.

• Demonstrate equipment functions and network capability.

• Perform rate package evaluations and propose solutions that best benefit the

company and the customer.

• Maintain and grow existing customer base and manage churn.

• Contact existing customers for contract renewals, and various data,

accessory, and handset up sell opportunities.

• Ensure customer satisfaction and resolve all customer issues and concerns.

• Accurately process customer transactions, audit and reconcile daily cash

receipts.

• Responsible for thorough knowledge of all store functions.

• Remain current on all wireless products, services, industry, and competitive

trends.

• Attend all applicable trainings/meetings.

EDUCATION/TRAINING: Millennium High School, Goodyear, Arizona

Arizona State University, Tempe, Arizona

Bachelors of Science in Technology Management (graduating May 2015)

COMPUTER SKILLS: Skilled in the use of all Microsoft Office programs, Windows OS, Mac OSX, iOS,

iCloud, Adobe Photoshop, Illustrator, and InDesign.

REFERENCES: Available upon request.

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