Manager Engineer
Resume:
Benjamin Faust
Chicago, ILL.
Cell: 773-***-**** Email: ***********@*****.***
Education: Chicago State University / Organizational Psychology. Micro-Train and MTM
Technologies.
Certifications: CompTIA NT+ COMP001004887212, A+.
Continuing Education: Virtual Labs Environments; CCNA routing, VMware vCenter Server, Office 365, Pen testing,
CUCM 7-9 Platforms.
CCNA and VCP exams candidate anticipating certification this year.
Instructor Lead Micro-Train Technologies; CCNA certificate, CCVP certificate, MCSA, MTM Technologies;
Citrix,
Classes Healthcare Standards: HL7 and HIPAA.
Operating Systems: MS Server 2000 – 2012, Exchange, Cisco IOS, Cisco Call Manager and Unity, Windows
7, Vista, XP. Ubuntu.
Technical Skills: RIP, RIPv2, EIGRP, OSPF, VLSM, SIP, TCP/IP, ESXi, VMWare, XenServer, VOIP technology,
CITRIX, DHCP, DNS, NAT,, Project Management, Active Directory, RDS, MS Exchange
Administration, IPv4, Physical and Virtual Platform Migrations, Vendor Contract Management
(Smart Net). Cisco 2900 and 3500 series Switches, Cisco 2800 series Routers LAN and WAN
Support. HP ProLiant DL and G7 series Servers, EMC-(NAS), Mobil Device support, Buffalo
Tera-Station, Acronis, Symantec, Solar Winds, BMC Service Desk Solutions, Point-of-Sale
Commercial Unit support.
Soft Skills: Budget Management, Customer Service, Excellent Written and Communication Skills, Cost
Reduction Initiatives, Change Management Documentation, Presentation and Group Facilitation,
Help-Desk Support, Staff Training,
Work History: CONSULTING
1
Hot Soup Productions 05/2002- present
Digital Networks Management and Consultants
Network Systems Engineer
o Support and Maintain digital computer networks commercially.
o Network Design Deployment and Vendor Contract Management.
o Applications, CUCM, Domain Active Directory, Exchange and VMware Support to Windows
environments.
o Created agency infrastructure design for AFWIAM, a global rescue agent of children being
trafficked out of Africa.
o Collaborated with students, teacher and AL Raby Foundation members to produce documentary, The
Chicago freedom Movement, students where later published Illinois state journal.
o Deployed POS infrastructure for several retail chain stores.
o Support to VOIP solutions for Chicago Charter Schools.
o LAN and WAN end user support.
PROFESSIONAL BACKGROUND
Pregis Innovative Packaging 03/2015 –
present
Leading provider of innovative packaging materials and systems
Network Engineer
Contracted to manage layer 2 and 3 support, Telecom services and provisioning for agency
nationally.
CUCM administration, Cisco Smart Net contract management support .Telco third-party vendor
liaison.
o Support SAP ERP business objects tracking for Telecom,
o Manage Cisco VOIP phone network, users, devices, and upgrades,
o Network infrastructure expansion design and support for turn ups.
o Telecom vendor and services manager, cost analysis reduction strategist.
o WAN/LAN support engineer.
1
Rehabilitation Institute of Chicago 08/2014 – 10/2014
RIC‘s assets mass more than $400 million Annually
Contracted Network Engineer
Contracted to manage layer 2 network platform and devices; Administration of Cisco Call Manager
and Unity phone systems, Project Management related to agency infrastructure; connectivity,
reliability testing, help desk staff and end user support.
o Managed Cisco Call Manager Cluster’s in 8.6; 9.0.1.
o Cisco Prime Infrastructure device administration, (Wireless Controllers).
o VIOP and Layer 2 Cisco Networks engineer.
o Project management and network connectivity, configuration and validation testing.
o Remote site support of platform and all devices.
o LAN and WAN end user support.
o Asset management solutions and enumeration; Solar Winds and BMC service desk express.
o Smart Net contract management and support.
Micro-Tech USA 08/2012 – 11/ 2013
Computer Network Services Manager
Network Administrator
Contracted to manage Cisco Call Manager phone system, digital dispensing solution (Addictions
Management Systems) and maintain environment integrity during migration to Virtual Platforms.
Supported HDRI’s (Human Resource Development Institute) IT applications and systems for
Illinois, Alabama, Massachusetts, and Nevada.
o Program VOIP equipment, Cisco Call Manager/ Unity, Agency’s digital converged computer
network.
o Managed agency satellite locations WAN links, Fall-over connections. Both on and off network
infrastructure.
o Created processes for RDS groups and Network resources. This increased dispensing productivity
by 75%.
o Deployed network infrastructure devices. Cisco switches, SAN, VMware Hosts 4.-5.5 hosts, an
array of end user devices.
o LAN and WAN internal support.
Managed User objects, in Active Directory, CUCM/Unity, Exchange 2010 and AMS.
o
Environments.
Human Resource Development Institute (HRDI) 05/2000 –
8/2012
A $127 Million health care service provider
Senior Network Administrator / Cisco Network Systems Administrator
Managed and supported critical applications and IT development opportunities for the Human
Resource Development Institute. Supported HDRI’S VOIP systems for Illinois, Alabama,
Massachusetts, and Nevada. Staff training, Server Platform and Directory users Support. Subject
matter Expert on Agencies Network infrastructure.
o Created an automated coding module for AMS (Addiction Management System). This system
increased cash flow and reduced the Medicaid billing cycle.
o Executed cost reduction initiatives by deploying VMWare, Citrix and multifunction printers MFPs
solutions. Reduced support cost by 32,000 per month.
o Lead the deployment and use of SIP (Session Initiation Protocol) as agencies VOIP technology.
Telephone and network/cloud computing cost were reduced by $24,000 per month.
o LAN and WAN end user support.
o SAN and VMware hosts deployments with support.
o Manage MS Exchange 2003 user, maintain platform during migration from hosted to internal.
o Managed procurement and licensing for Cisco networking equipment, Smart-Net, and application
support.
o Eliminated outsourcing of data backups by deploying an in-house de-duplication system. Saved
$87,000 per year.
o Network Support Team Manager.
References: AVAILABLE UPON REQUEST
Contact this candidate