Executive Management

Punkaj Jain Fremont, CA 510-***-**** ****.******@*****.***

Driving Business Growth through Technology and Management Expertise

Dynamic and accomplished leader with a track record from

CORE COMPETENCIES

start-ups to Fortune 500 companies in multiple disciplines.

Strategic Planning & Visioning Astute strategic, business, financial, and technical skills

delivering revenue & profit growth, business solutions for

Business & Technology Infrastructure

the e-commerce, e-business, internet and cloud technologies.

Results and business oriented leader with strong focus on

Joint Ventures, Partnerships & Alliances

customer and client satisfaction

Project & Program Management

• Founded and built new venture from concept to

Financial Analysis, Budgeting & P&L

200,000+ customers & profitable

CRM and Channel Management • Excel in Client/Vendor Management with strong

relationships, strategy increasing company revenue

Customer Profiling

• Adept at crisis management with hands-on, problem

Business Intelligence & Data Analytics solving trouble-shooting

• Inspirational leadership style with extraordinary

Cross-Functional Team Management

people management skills

•

E-Marketing Recipient of Management Leadership Award

CAREER HIGHLIGHTS & EXECUTIVE PERFORMANCE

Consultant - Fremont, CA 2015 – Present

Self Employed

Providing consulting and advisory services in the areas of Technology, Management, Strategy, Product and

Operations.

PROBIOTICSMART- Menomonie, WI 2009 – 2014

Co-Founder

A group of three E-Commerce sites for both B2C and B2B business models.

Started the e-commerce company from ground up. Launched and reached sustainable operational profitability in

less than 4 years. Set the company vision, strategy and priorities; authored the business plan; built the team and

managed all facets of company day-to-day operations. Led and managed technology development, marketing,

financial management including P&L, contract negotiations, vendor management, and customer management.

Executive Leadership - Improved margins, optimized cash flow, acquired catalog business for revenue

growth; built the team from ground up to 26 people

Business & Product Development - Conceptualized, launched and marketed private brand supplements

products to achieve higher margins, overall margin grew by 20%; evangelized and launched technical

consulting services for revenue

Client and Vendor Management - Formed strategic vendor partnerships and alliances within the industry to

procure the products at the best price to improve the margins by 20%

Financial Analysis - Led P&L, financial analysis, budgeting and deal structuring; achieved profitability

E-Marketing - Managed online lead generation, SEO/SEM, PPC, sales channel management, competitive

analysis, and social media. Grew the customers from zero to 200,000+; with data analytics achieved repeat

customer rate of 20% and increased the average order size by 50%

Program Management - Supervised agile development, regulatory governance, project management, change

management process, resource management, and risk management. Through automation and integration, cut

down fulfillment cost and order accuracy by 40%

Technology Management - Led the architecture for a scalable e-commerce platform and operations with

automation and integration of front to back office; scalable architecture to support 100,000+ unique

visitors/month and products offering of 20,000+ SKU’s.

Customer Care - Built the culture from a customer support focus to a customer-centric selling; established

CRM and operational metrics for first call resolution; improved call handling efficiency; achieved 20% repeat

customers; reduced cost per call by over 50% while increasing overall customer satisfaction

GROXIS - San Francisco, CA 2007 – 2009

VP Engineering

An enterprise search management platform that leverages the power of federated content access, clustering and

visualization to maximize the value of information assets for enterprises, content publishers, libraries and other

research-intensive organizations.

Led and delivered Grokker technology platform to Gale (Cengage Learning) for all the hundreds of thousands of

public libraries across the country. Strategize business and technology initiatives by working with executive

management. Provided plans, budget and insights to Board of Directors.

Technical Management - Managed all aspects of technology including architecture, design, implementation,

quality, and release management. Responsible for building and leading server development, client

development, offshore development, QA, and IT teams. Built componentized & configurable architecture for

SaaS and Hosted model using J2EE technology stack

Program Management - Defined program scope and objectives, developed and implemented plans against

milestones and customer requirements, organized resources, managed stakeholder communications, and

mitigated risks. Delivered product on time, within budget and with high quality and performance; visual

search solution used by millions of users

Client Management - Managed professional services team to provide customer support and services.

Evangelized the engineering and business initiative for the re-architecture to make platform componentized,

highly configurable and customizable supporting both SaaS and Hosted model; reduced support calls by 30%

and increased customer satisfaction

IT / DevOps - Hired consultants and staff, supervised the building of new data center; led data center

reliability and stability and achieved 99.9% uptime from 90% and met all the SLA for clients

DIGITAL RIVER / BITPASS - San Mateo, CA 2005 – 2007

VP Engineering

Provider of the leading micro-payment solution for incentive, rewards and monetization of digital content.

Led and delivered iMedia Incentive platform and solution for Microsoft internationally. Established program

management processes from ground-up; SDLC process, change control processes, resource management, risk

management, financial analysis, and selection of offshore development vendor.

Organization Development - Built the technology organization and discipline from ground up from 3 to 19

Technology Management - Scrum and agile development methodology and software processes for reliable

and predictable high-quality software delivery. Responsible for budget, schedule, resource and requirements

management. Launched the solution on time within budget using LAMP stack and ASP.net technology

Client Management - Actively engaged in business development and sales with partners like Microsoft &

PayPal; worked with customers like Comcast, CanWest, Time & Disney to understand the requirements,

developed overall plan and then delivered on solution meeting/exceeding customer expectations. Provided

training, documentation, point contact for all customer issues

Merger & Acquisition - Led the due diligence for the Yaga acquisition; planned and executed technology

and people integration post acquisition

Cost Management - Reduced cost by 66% by re-evaluating multiple offshore development vendors

CONVERGYS / DIGITALTHINK - San Francisco, CA 2000 – 2005

Senior Director Engineering

Provider of anytime, anywhere e-learning solutions with measurable business results.

Responsible for e-learning platform (Learning Management System, Content Delivery, and Reporting and

Analysis) based on SaaS model. Solution supported millions of learners each month. Led the architecture,

software development and delivered Reporting & Analysis platform; a data-warehouse solution based on Oracle

database, offering unparalleled visibility into the performance and business intelligence of e-learning initiatives.

Publications - The agile development approach, process, and success of DRA project were published in

“Intelligent Enterprise”, February, 2002. Gave presentation on the DRA project at the “Northern California

Oracle User’s Group.

Client Management - Worked closely with customers like EDS, BearingPoint, Circuit City and Cisco to

understand the requirements, identified the features to be built, and drove the development of these features.

Quarterly management reviews of KPI and Metrics; point contact for client issues

Multi-Site Team - Managed a globally distributed team of 120 engineers with development in San Francisco,

Toronto and India for the technology platform

Project Management - Partnered with product management to develop and execute on product roadmap,

delivered releases with high quality, on time and within budget using J2EE technology stack

BORLAND / INPRISE - San Mateo, CA 2000 - 2000

Director of Engineering

Managed development and QA team of 45 engineers and 4 managers of industry leading Visibroker and IAS

BMC SOFTWARE / DATATOOLS - Sunnyvale, CA 1995 – 2000

Senior Product Line Manager, Engineering

Provider of backup and recovery products for SAP R/3, Oracle, Sybase, IBM UDB, Informix, Red Brick.

SYBASE –Emeryville, CA 1994 - 1995

Senior Software Engineer - responsible for index management, porting to NT and ISO 9000 certification

DIGITAL EQUIPMENT CORPORATION (DEC) – Colorado Springs, CO/Nashua, NH 1987 - 1994

Senior Software Engineer - responsible for developing data modelling and data dictionary tools

TECHNICAL SKILLS

Java, JavaScript, PHP, Perl, C/C++, HTML5, CSS, AJAX, JSON, XML, SOAP, RSS, REST, AWS, HTTP,

SMTP, iOS, Android, LAMP, J2EE, ASP.Net, Database, SQL

EDUCATION & TRAINING

Certificate in Organization and Management - UC Berkeley, California

MS in Computer Science - Wayne State University, Michigan

BS in Electrical Engineering - Punjab Engineering College, India

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