Customer Service Manager

F azal A. Chaudh ry

**** ***** ****** • Philadelphia, PA 19152

********.*****@*****.*** • 267-***-****

Personal Summa ry

A growth oriented and result driven manager with a proven record of facilitating support services and

managing fast-paced office operations. My Masters in Pharmaceutical Healthcare and Business,

coupled with my managing experience at Geneva Dental, EDF workshop and Johnson & Johnson have

cemented strong organizational, communication skills and instilled the ability within me to

concurrently direct multiple business affairs to create and maintain high levels of efficiency and

p roductivity. I have advanced understanding of customer needs with diligent attention to detail

resulting in superior customer service and high levels of client satisfaction. Trusted consultant, liaison

and assistant.

I n my time off from work, I am involved with EDF Workshop. I am a co-founder of this startup which

focuses on the film and photography industry as a means for advertisement. This experience has

p rovided me with direct exposure in overcoming difficulties encountered by entrepreneurs related to

p roduct development, branding, marketing strategies, sales, operations and employee management.

Education

2012 – 2014 U niversity of the Sciences Philadelphia, PA

M.B.A. – Pharmaceutical Healthcare and Business

2005 – 2009 T he Pennsylvania State University

Abington, PA

Bachelors of Science – Life Sciences

Expe rience

Geneva Dental Care Offices Glenside, PA

2014 – Present P ractice and Ma rketing Manager

• Oversee operations, business development, production and planning for three

dental offices in the Northeast region.

• Execute strategic marketing campaign to increase new patients by 7% in

January and February 2015, 9% in March and 13% in April 2015, respectfully.

• Utilized Dental Marketing 360 to improve organic listing in Google search

results to top 3.

• Conducted market research to strategically position services in a competitive

p rice range on Groupon.

• Monitor revenue, cost and profit margins.

• Reduced inventory costs 12% by negotiating distributor bulk discounts and

consolidating distribution.

• Transitioned multiple offices to paperless charting.

• Increase employee productivity and morale by offering value-based incentives.

E D F Workshop Philadelphia, PA

2014 – Present Co-Founder and Owner

• Co-founded EDF Workshop (www.edfworkshop.com), an innovative,

Philadelphia-based videography studio that incorporates commercial drone-based

technologies to support cutting-edge media campaigns.

• Developed brand and product segmentation approach; launched marketing

campaign and social media presence via Instagram and Facebook; established client

relationships; and negotiated contracts. Unique marketing execution resulted in

coverage of EDF Workshop in P hiladelphia Magazine, Philebrity and Channel 6 News.

• Oversee budget and manage staff to achieve timely, high-quality deliverables.

Johnson & Johnson Skillman, NJ

June – December 2013 Member of Consumer Ma rketing

• Developed marketing strategies to promote BAND-AID, REACH and CLEAN &

C LEAR brands to consumers, retailers, organizations and medical professionals; social

media campaign components incorporated Instagram, YouTube and Facebook.

• Executed consumer and retail promotions, including sampling and direct-to-

consumer mail programs; collaborated with creative agencies to generate positive

consumer sentiment through product feedback and upgrades.

• Sustained a low cost approach via effective media outlet utilization and youth

sporting organization endorsements; the National Council of Youth Sports (NCYS),

among others, was tapped as a public relations intermediary to help establish brand

recognition.

• Facilitated copy clearance process (submission, feedback and communications)

to help evaluate capabilities and proposals from new vendors.

Advanced Ca re Podiat ry Bensalem, PA

2012 – 2013 M edical Assistant

• Assisted physician with cast application and removal, suture removal,

i njections and orthotic fitt ings.

• Transitioned practice from paper charting to electronic medical records (EMR).

• Scheduled appointments, ordered laboratory testing and handled medical

i nsurance billing.

Abington Memorial Hospital Abington, PA

2010 – 2011 G eriat ric P rogram I n te rn

• Provided stimulation and stress reduction therapy to geriatric patients with

cognitive and physical challenges.

• Educated patients on care management and strategies to enhance their

f unctioning.

T he Pennsylvania State University

Abington, PA

May – August 2010 Laboratory Technician

• Assisted supervising doctor in chemistry and organic labs by preparing specific

chemicals and solutions; prepared and administered student laboratory components of

t he course.

• Tested inventory compounds for product half-life and specified manufacturer

molarity.

Skills

Languages: English (native f luency), Urdu (professional working proficiency)

Software: Microsoft Office (Word, Excel, Powerpoint, Outlook), Adobe Photoshop CS5, Final Cut

P ro X, Adobe Premiere Pro, Adobe Speedgrade, Dentrix

Social Media: Instragram, Facebook, Groupon, YouTube, LinkedIn, Twit ter, Google+

References Available Upon Request

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