Project Coordinator/Project Manager
Resume:
Daniel Jeffery
*********@*******.***
Professional Summary
Senior Project Manager with extensive background delivering complex network solutions for major telecom carriers.
Willing to relocate for the right opportunity.
Established reputation for honesty, integrity, and extreme attention to detail.
Known for going beyond the norm to exceed the customers’ expectations.
Skilled at managing internal, customer, and partner relationships at all levels of management.
Experience managing multiple large/complex projects simultaneously while achieving project completion within
defined scope, schedule, budget, and quality.
Experience with managing delivery/installation of vendor equipment, inside plant cabling, and outside plant fiber.
Familiar with service provider site access procedures, engineering, installation and testing standards.
Experience with a variety of vendor products used in optical and voice networks (Cisco, Ciena, Alcatel-Lucent).
Takes initiative to quickly learn new products, solutions, skills and willingly shares learnings with the team.
Skilled and tenacious problem solver who takes ownership of issues and works toward optimal solution.
Identifies/leads process improvement initiatives focused on improving customer satisfaction and reducing costs.
Works well independently or as a team player.
Professional Skills
Project Management
Product Development
Deployment Management
Customer Service Management
Product Technical Support
Quality Management
Process Improvement
Product Maintainability/Serviceability
Microsoft Office - Excel, Word, Power Point, Publisher, Visio, Access, Outlook
Cisco 15454 MSPP/MSTP, Cisco Switches, Cisco Routers, Ciena 6500, Ciena 5200, Ciena 3500, Alcatel-Lucent 4ESS, Alcatel-
Lucent 5ESS
Professional Experience
Ciena Corporation - Project Manager - Chicago, IL [Oct 2013 – Nov 2014]
EF&I responsibility of AT&T’s Ultravailable Networks (UVN), a DWDM Optical Ring solution based on Ciena’s OM6500.
Completed 35 UVN projects with excellent customer satisfaction ratings.
Managed all issues to resolution including: changes in project scope, resources, schedule, quality, etc.
Managed multiple projects and project teams concurrently.
Customer Interface Management: attended customer led project meetings, provided ongoing project status,
negotiated Change Orders, and project completion/acceptance process.
Ciena Network Engineering Interface: worked with Ciena network engineers to negotiate the delivery of engineering
documents in time to meet the project schedule.
Installation Service Partner Interface: RFQ process, schedule negotiation, resource identification, status reporting,
project documentation redlines, and purchase order management.
Equipment Staging Partner Interface: negotiated schedules for staging and delivery of equipment to customer sites.
Obtained the necessary human resources, materials, and test equipment for completing site surveys, installation and
testing commitments on time.
Worked with AT&T’s operations organizations for arranging site access for all surveys and installations.
Created and updated project milestones, financials, and status in Ciena’s project management database.
Pyramid Consulting – AT&T OSP Project Manager - Chicago, IL [Jan 2013 – Oct 2013]
AT&T contractor responsible for the delivery of Outside Plant (OSP) fiber for AT&T’s Ultravailable Networks (UVN) DWDM
Optical Ring solution.
Completed 10 OSP UVN projects with excellent customer satisfaction ratings.
Managed multiple projects and project teams concurrently.
Established and led OSP project kickoff meetings and ongoing status calls with the various AT&T OSP teams
responsible for the engineering, construction, and testing of the fiber plant.
Worked with the various AT&T OSP teams to develop the Fiber Serving Plan for each project.
Worked with various AT&T OSP teams to develop integrated project milestones for on time delivery of the fiber
plant.
Attended weekly AT&T UVN project meetings and reported status and issues related to fiber delivery.
Ensured initial capital funding is received and managed ongoing requests for additional funding.
Managed all issues to resolution including changes in project scope, deliverables, schedule, quality, etc.
NTSG, Inc. - Project Manager - Chicago, IL [Feb 2010 – Aug 2012]
EF&I responsibility of AT&T’s Ultravailable Networks (UVN), a DWDM Optical Ring solution based on Cisco’s ONS 15454
MSPP/MSTP.
Completed 36 UVN projects with excellent customer satisfaction ratings.
Assisted in development and acceptance of EF&I proposals and job change orders to the client.
Managed multiple projects and project teams concurrently.
Translated network design requirements from the customer owned Ring Desi gn Package (RDP) into the EF&I
Engineering Design Package (EDP). EDP included rack elevation drawings, floor plan drawings, installer cable running
list, equipment inventory, etc.
Interfaced with NTSG’s system engineers and negotiated the delivery of engin eering documents and Methods of
Procedure (MOP) in time to meet project schedule.
Interfaced with NTSG’s staging team to schedule equipment staging in our warehouse and prepare for shipping.
Prepared RFQs and Purchase Orders for procurement of optical fibers, cables, racks, cabinets, auxiliary framing, and
installation related materials, and freight pickup and delivery.
Prepared and delivered the Installation and Integration documentation pack age to installers and testers.
Invoiced client upon completion of project deliverables.
NTSG Process Improvement Initiatives:
Developed the NTSG Site Survey Requirements Package and gained acceptance of its use companywide for
all site surveys, which resulted in significant savings in our engineering and project management costs.
Created a Rack Elevation Stencil for creating equipment elevation drawings and gained acceptance of its
use companywide. This MS Visio tool reduced the time needed to create these drawings by 50%, and
ensured NTSG’s drawings had a consistent look and feel to the client.
Created the Project Dashboard Tool and gained companywide acceptance of its use for all projects. This MS
Excel tool provided a consistent executive level view of a ll projects in progress.
Took ownership and re-engineered the AT&T Site Access Process, significantly reducing the costs associated
with site surveys, installation, and integration.
Alcatel Lucent - Product Serviceability Engineer - Lisle, IL [2002 - 2006]
Team lead for a small group of support engineers responsible for developing, documenting, obtaining approval, and
implementing a new product serviceability engineering process. The goal of the new process was to reduce support costs
approximately 10-30% while maintaining or improving customer satisfaction ratings.
Alcatel Lucent - Customer Technical Support Engineer - Lisle, IL [1998 – 2002]
Provided technical support for Lucent’s 5ESS™ switching system to installation teams and ILEC/CLEC support teams.
AT&T Laboratories – Technology Manager - Lisle, IL [1990 – 1998]
Represented AT&T’s Network Maintenance organization in the specification, development, testing, customer acceptance, installation
and support of new switching systems, products and services provided by Lucent Technologies and other telecom vendors. Major
projects include 4ESS 1B24™ processor, Next Network Switch (NNS) and AT&T 5ESS™ Edge Vehicles.
Education
US Navy Electronic Warfare “Class A” School
US Navy Advanced Electronic Warfare “Class C” School
AT&T 4ESS™, 5ESS™, STP, NCP, DACS, ATM, UNIX, Project Management, Quality Management
Alcatel Lucent Advanced 5ESS™ Courses
BIZPHYX TL9000 R5.0 - Effective Internal Auditing
Ciena OM6500 Boot camp, Project Management, Business Financials
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