Customer Service Manager

Samantha Trana

**** ***** ** *** ********* fl, **021

305-***-**** ***********@*****.***

Objective:

To work for a progressive company which provides opportunities for career advancement, so that I may fully achieve my potential, be an asset within the company structure. I am an honest hard working individual, who has worked in customer service for several years and did achieve a manager position. I am also a highly motivated individual who would like to step into a different career path, and move forward and grow with a company that I can call a home.

Work Experience:

Chipotle Mexican Grill, Sept 2013- Feb 2014 11041 pines blvd #428 pembroke pine F.l 954-***-****

Assistant Manager

Kitchen Manager

Inventory assistant

Duties were to keep the store clean and stocked thru the shifts. End of shift duties were as followed, count cashiers drawers and count safe, money along with deposits. Also Supervise breaks between employees. But most of all keep a good atmosphere between customers and employee’s. Chipotle prides itself on customer satisfaction.

Total Appliances, March 2012-July2012

1015 sw 10th ave Hallandale Beach fl 33009 954-***-****

Greet all customers

Check emails

Answer all incoming calls

Transfer all calls to corresponding departments

Fax and file all paper work

Check office inventory

Duties were the following. Make coffee for the bosses and check emails before turning all phones on. Then answer all incoming calls and take messages and transfer calls to corresponding departments. Do end of month office inventory.

Qdoba Mexican Grill, May 2008- Dec 2008

1180 S. Buckley Road Aurora, Co 80017 303-***-****

Line runner

Cashier

Main job duties were to greet and offer customer service. Maintain work area clean and stocked.

Remax Masters, Feb 2006-2008

6400 s. Fiddlers Green Circle #100

Greenwood village Co 80111 303-***-****

Answering all incoming phone calls

Filing Documents, fax, scan, update information on contracts

Set showings for houses on the market

Mailers

Requirements for this job were to answer incoming calls, and set showings for realtors which required of me to check on real estate agents license. And return outgoing calls with lock box codes and giving instructions on open houses. Sometimes put away mail for the realtors and check emails for new homes on the market.

Education:

2000-2004 Gateway High School

1300 South Sable Blvd Aurora, Co 80012

Language & Skills:

Bilingual in Spanish and English, Basic computer skills, previous manager experience. I also have a reliable transportation. I consider myself to be a very hard worker and hands on with daily task and non-daily task. Please consider me for an interview.

References:

David Bravo 305-***-****

Total appliances A. C technician

Jessica Sutherland 305-***-****

Ticket Clinic

Susette Trujillo 786-***-****

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