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Customer Service Manager

Location:
Pembroke Pines, FL
Posted:
May 12, 2015

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Resume:

ROSEMARY MULLARKEY

Fort Lauderdale, FL. *****

Phone: 954-***-****

Email: acpm40@r.postjobfree.com

linkedin.com/in/rmullarkey

EXPERIENCE

Best of British Groceries & Gifts October 2013 Present

Manager

Responsible for opening and closing of store

Inventory Control

Banking

Cashier

Store promotions

Maintaining staff rotor to ensure adequate coverage

Customer service

Bethesda Memorial Hospital Boynton Beach FL March 2005 August 2013

Administrative Supervisor

Managed day to day operations of the office

Maintained accurate payroll and personal records; audited time cards and managed petty cash

Supported staffing and helped interview potential candidates

Contributed to annual employee evaluations performance process

Created Excel spreadsheets and complied weekly/monthly reports for upper management

Supervised staff and delegated work assignments

Provided superior customer service to internal and external clients

Handled a large volume of call inquiries from hospital staff of varying levels of urgency

Hospital Inpatient Services – Fort Lauderdale, FL May 1995 March 2005

Office Manager

Manage day to day operations of a multi location office

Accountable for timekeeping and payroll services

Responded to all inquiries related to benefits, insurance, leave policy, claims, etc.

Handled Accounts Payables and Accounts Receivable

Coordinated internal events to promote collaboration and retention

Generated management reports and updated the database

Meet and greet visitors; answered phones, coordinated calendars, prepared correspondence, etc.

EDUCATION

Newcastle Community College, Business Studies

Majors: English Language, English Literature & Business Studies

SOFTWARE

Microsoft Office: Word, Excel, Outlook. Internet, Switchboard, Office Machines

Amour & Peachtree Accounting Software, Compupay Online Payroll & Payroll Express

TRAINING

Awards for excellent customer focus, team work, quality & professionalism, “how to deal with culture

diversity as it pertains to South Florida, workplace violence”.



Contact this candidate