Customer Service Manager
Resume:
ROSEMARY MULLARKEY
Fort Lauderdale, FL. *****
Phone: 954-***-****
Email: ********.*********@*******.***
linkedin.com/in/rmullarkey
EXPERIENCE
Best of British Groceries & Gifts October 2013 Present
Manager
Responsible for opening and closing of store
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Inventory Control
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Banking
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Cashier
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Store promotions
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Maintaining staff rotor to ensure adequate coverage
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Customer service
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Bethesda Memorial Hospital Boynton Beach FL March 2005 August 2013
Administrative Supervisor
Managed day to day operations of the office
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Maintained accurate payroll and personal records; audited time cards and managed petty cash
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Supported staffing and helped interview potential candidates
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Contributed to annual employee evaluations performance process
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Created Excel spreadsheets and complied weekly/monthly reports for upper management
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Supervised staff and delegated work assignments
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Provided superior customer service to internal and external clients
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Handled a large volume of call inquiries from hospital staff of varying levels of urgency
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Hospital Inpatient Services – Fort Lauderdale, FL May 1995 March 2005
Office Manager
Manage day to day operations of a multi location office
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Accountable for timekeeping and payroll services
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Responded to all inquiries related to benefits, insurance, leave policy, claims, etc.
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Handled Accounts Payables and Accounts Receivable
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Coordinated internal events to promote collaboration and retention
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Generated management reports and updated the database
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Meet and greet visitors; answered phones, coordinated calendars, prepared correspondence, etc.
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EDUCATION
Newcastle Community College, Business Studies
Majors: English Language, English Literature & Business Studies
SOFTWARE
Microsoft Office: Word, Excel, Outlook. Internet, Switchboard, Office Machines
Amour & Peachtree Accounting Software, Compupay Online Payroll & Payroll Express
TRAINING
Awards for excellent customer focus, team work, quality & professionalism, “how to deal with culture
diversity as it pertains to South Florida, workplace violence”.
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