Customer Service Manager

Divya Prabhu

*** ********* **. ******, ** ***** Ph: 617-***-**** **************@*****.**.**

Career Objective

A challenging position in Operations / Customer Service with a professional organization that

values performance and offers potential for career growth

Qualification highlights

• Extensive experience in Import - Export operations, Freight Forwarding, Logistics &

Transportation, Customer service and administration

• Exceptional problem solving abilities with a strong track record of delivering results

• Ability to multi task and work in challenging fast paced environments, highly motivated and

results oriented

• Good communication; active listener with focus on customer advocacy

• Organized and methodical; meticulous with attention to detail

Professional Experience

Samrat Container Lines (Safesea Group), Piscataway, NJ August 2012 to

present

A shipping and logistics company based out of New Jersey specializing in break bulk and container shipments

Operations Manager (Import and Export)

• Direct daily operations related to Export operations with emphasis on:

o Competitive exports pricing for prospects

o Close the sale and arrange bookings with Shipping lines

o Export documentation and administration – which includes multi country

regulatory documentation related to Customs, Banking collateral, Marine

certification etc.

• Customer support and escalations

o Single Point Of Contact (SPOC) for Samrat ’s largest customer - SCI

o Follow through on open bookings and provide logistics support

o Resolve outstanding queries related to shipping dates, arrival notices, Custom

clearances, Origin and departure logistics

o Report on and review weekly dashboards for Corporate customers

• Training of new Team members on Pricing and Export documentation

Imports and Documentation Analyst

• Support daily operations related to Import:

o Handle customer orders; prepare documentation for Customers and shipping

lines - Arrival notifications, Bill of Ladings, Invoices and freight payments.

o Provide Import documentation to Customs brokers

o Follow up on customs release and freight release to avoid storage penalties

Divya Prabhu

507 Merrywood Dr. Edison, NJ 08817 Ph: 617-***-**** **************@*****.**.**

o Trucking & logistics support – Arrange timely pickups, liaise with trucking

companies for orders and payments

• Documentation management and Office administration

• Internal reporting and review

M/s. Vasudeva Rao and Co. Jun 1999 through Apr 2002

Interned for Chartered Accountant article-ship with (equivalent to CPA)

Accounting Intern

• Taxation for individuals, Single employer businesses and partnerships

• Auditing functions related to Bank audits and manufacturing organizations

(Inventory control, Cost audits, Budgets and cash flows)

• Book keeping – Journals and General Ledgers, Reconciliations, preparing final

accounts and financial statements

• Administration of Travel and Expense; Payroll & Benefits

Education, Technical Skills and Achievements

Education

• Bachelor of Commerce from University of Mysore, India

o Gold Medalist (Secured first place)- Graduated in 1999

o Majored in Financial Accounting and Taxation

o Additional proficiency in Statistics, Cost Accounting and Auditing

Technical Skills

• Proficient in MS Office suite – MS Word, MS Excel, MS PowerPoint. Advanced skills in

MS Excel

• Extensive knowledge of Freight Stream – a shipping and logistics software

Honors

• Gold Medal from Mysore University for the award of Bachelor of Commerce degree

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