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Customer Service Project

Location:
Sarnia, ON, Canada
Posted:
May 12, 2015

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Resume:

NEWTON ODEMAKPORE

** ******** **

Sarnia ON N*X 1A3

Mobile: 519-***-****

Email: acpm2b@r.postjobfree.com

Profile A professional with unique business experience and technical

skills, able to combine business development with technical application.

Experienced in computer Hardware and Operating System, Networking and

Transmission Control Protocol / Internet Protocol (TCP/IP).

Professional goal includes continuing to grow in business and technical

knowledge and applying the knowledge to solving business challenges.

Education

Information Technology Professional

Lambton College, Sarnia ON

September 2013-Present

Computer Engineering

Bachelor of Technology

Rivers State University of Science and Technology, Nigeria

March 2004-August 2011

Certifications

. CompTIA A+ ce (11th November, 2014)

. Microsoft Certified Professional (3rd March, 2015)

. CompTIA Project+ (24th November, 2014)

. Microsoft Certified Technology Specialist: Windows Server 2008 Active

Directory, Configuration(19th March, 2015)

. Trained in ITIL Foundation

. Microsoft Certified Technology Specialist: Windows Server 2008 Network

Infrastructure, Configuration (7th April, 2015)

. Microsoft Certified Solutions Associate: Windows Server 2008 (7th

April, 2015)

. Trained in CompTIA Secutity+

. Trained in CCNA

Skills

. Install, maintain, troubleshoot and upgrade

Web server hardware and software

. Solve problems and provide services for network users

. Maintain, troubleshoot and administer local area networks (LANs)

. Manage users, computers, and groups

. Configure and manage Cisco routers and switches

. Perform routine network start up, shut down and maintain control

records

. Installation and configuration of Microsoft Windows

. Installation of LAN cables

. Network design and installation

. Effective computer skills - Microsoft Word, Excel, PowerPoint,

Outlook, Visio, Project

. Installation and configuration of Microsoft Windows Server 2008 R2

.

Work experience

IT Professional Educational Assistant (Co-op)

Lambton College of Applied Arts & Technology (Sarnia,ON)

January, 2015 - April, 2015

. Worked with faculties and Staffs

. Assisted students in configuring Cisco routers and switches

. Assisted students to configure and set up mail accounts

. Monitored and managed students' performance

. Reported students' performance to faculties

Quality Inspector

MaxSys (Mississauga, ON)

August 2014

. Worked in a team environment

. Attended training classes

. Read and followed all employee policies, work rules, and directions

. Read and followed work instructions

. Identified problems

. Provided accurate and complete information for documentation

Electronic Disassembler

Staff plus (Mississauga, ON)

June 2014-July 2014

. Worked in a team environment

. Used a combination of both hand and air powered tools

. Disassembled a variety of electronics and prepared them for recycling

. Removed various components and/or hazardous materials, followed proper

processes to ensure safe handling of hazardous materials

. Demonstrated keen attention to detail to maintain the safety of myself

and others in the workplace

IT Support Technician

Trisat Communication Limited (PH, Nigeria)

July 2008-October

2008 July 2008-Oct 2008

. Evaluate and install computer hardware, networking software, operating

. system software and application software.

. Installed, maintained, troubleshoot and upgraded Web-sever hardware

and software

. Completed installation of computer network systems and network cables

. Performed troubleshooting on computer hardware

. Provided exceptional customer service to employees from all

departments (in excess of 100 employees)

. Effectively demonstrated strong time management skills, ability to

manage multiple requests in a timely manner

Project experience

JTR Project (Lambton College, Sarnia, ON)

Project Manager

. Respond to a Request for Proposal (RFP) to create a network design for

a tire and rubber company, determine human and technical needs,

research possible hardware components, create a design, present both

written and orally

. Successfully completed project with a team of six

. Provided leadership and direction from the inception to completion of

the project

. Created a project charter and work breakdown structure

. Effectively managed team members, lead team meetings, delegated tasks,

resolved conflicts, provided support

Phoenix Project (Lambton College, Sarnia, ON)

Hardware/Software

. Refurbished donated PC's to fully operational, re-donated to an

organization in need

. Formatted hard drives; installed Windows XP, drivers, Microsoft

Security Essentials, OpenOffice, Antivirus programs, Adobe Reader;

tested the PC for quality assurance

. Worked within a team of five to manage the project

. As a class successfully refurbished 30 PC's

Volunteer

Habitat for Humanity (Sarnia, ON)

March 2014 -April 2014

. Assisted in refurbishing materials

. Ensured donated items are in good working order

. Cleaned, repaired, maintained and developed donated items as needed

. Displayed merchandise

. Ensured all sold items are marked and recorded

. Loaded and unloaded donations

. Priced donations and stocked shelves

IT Technician

Goodwill Industries (Sarnia, ON)

February 2014 - March 2014

February 2014 - March 2014

. Attended safety training session with the IT supervisor

. Worked in a team environment

. Troubleshooting computers

. Formatted hard drives

. Installed windows XP and Windows 7 operating systems

. Installed application software

. Tested computers for quality assurance

. Assisted in the refurbishing of computers

. Worked effectively in a team environment

. Formatted hard drives; installed Windows XP, drivers, Microsoft

Security Essentials, OpenOffice, Adobe Reader; tested the PC for

quality assurance.

. Attended safety training sessions with the IT supervisor

Portfolio

. Available upon request

References

Kim Hunt

Academic Support Coordinator

School of Business and Information Technology

Lambton College of Arts & Applied Technology

1457 London Road

Sarnia, ON

N7S 6K4

519-***-**** x3440

Chuck Fisher

Technical Instructor

Information Technology Professional Program

Lambton College of Arts & Applied Technology

1457 London Road

Sarnia, ON

N7S 6K4

519-***-**** x3013

Robert Brodie

Production Supervisor

275 Steelwell Rd

Brampton, ON

L6T 0C8

905-***-****

acpm2b@r.postjobfree.com



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