Customer Service Project
Resume:
NEWTON ODEMAKPORE
Sarnia ON N*X 1A3
Mobile: 519-***-****
Email: ***********@*****.***
Profile A professional with unique business experience and technical
skills, able to combine business development with technical application.
Experienced in computer Hardware and Operating System, Networking and
Transmission Control Protocol / Internet Protocol (TCP/IP).
Professional goal includes continuing to grow in business and technical
knowledge and applying the knowledge to solving business challenges.
Education
Information Technology Professional
Lambton College, Sarnia ON
September 2013-Present
Computer Engineering
Bachelor of Technology
Rivers State University of Science and Technology, Nigeria
March 2004-August 2011
Certifications
. CompTIA A+ ce (11th November, 2014)
. Microsoft Certified Professional (3rd March, 2015)
. CompTIA Project+ (24th November, 2014)
. Microsoft Certified Technology Specialist: Windows Server 2008 Active
Directory, Configuration(19th March, 2015)
. Trained in ITIL Foundation
. Microsoft Certified Technology Specialist: Windows Server 2008 Network
Infrastructure, Configuration (7th April, 2015)
. Microsoft Certified Solutions Associate: Windows Server 2008 (7th
April, 2015)
. Trained in CompTIA Secutity+
. Trained in CCNA
Skills
. Install, maintain, troubleshoot and upgrade
Web server hardware and software
. Solve problems and provide services for network users
. Maintain, troubleshoot and administer local area networks (LANs)
. Manage users, computers, and groups
. Configure and manage Cisco routers and switches
. Perform routine network start up, shut down and maintain control
records
. Installation and configuration of Microsoft Windows
. Installation of LAN cables
. Network design and installation
. Effective computer skills - Microsoft Word, Excel, PowerPoint,
Outlook, Visio, Project
. Installation and configuration of Microsoft Windows Server 2008 R2
.
Work experience
IT Professional Educational Assistant (Co-op)
Lambton College of Applied Arts & Technology (Sarnia,ON)
January, 2015 - April, 2015
. Worked with faculties and Staffs
. Assisted students in configuring Cisco routers and switches
. Assisted students to configure and set up mail accounts
. Monitored and managed students' performance
. Reported students' performance to faculties
Quality Inspector
MaxSys (Mississauga, ON)
August 2014
. Worked in a team environment
. Attended training classes
. Read and followed all employee policies, work rules, and directions
. Read and followed work instructions
. Identified problems
. Provided accurate and complete information for documentation
Electronic Disassembler
Staff plus (Mississauga, ON)
June 2014-July 2014
. Worked in a team environment
. Used a combination of both hand and air powered tools
. Disassembled a variety of electronics and prepared them for recycling
. Removed various components and/or hazardous materials, followed proper
processes to ensure safe handling of hazardous materials
. Demonstrated keen attention to detail to maintain the safety of myself
and others in the workplace
IT Support Technician
Trisat Communication Limited (PH, Nigeria)
July 2008-October
2008 July 2008-Oct 2008
. Evaluate and install computer hardware, networking software, operating
. system software and application software.
. Installed, maintained, troubleshoot and upgraded Web-sever hardware
and software
. Completed installation of computer network systems and network cables
. Performed troubleshooting on computer hardware
. Provided exceptional customer service to employees from all
departments (in excess of 100 employees)
. Effectively demonstrated strong time management skills, ability to
manage multiple requests in a timely manner
Project experience
JTR Project (Lambton College, Sarnia, ON)
Project Manager
. Respond to a Request for Proposal (RFP) to create a network design for
a tire and rubber company, determine human and technical needs,
research possible hardware components, create a design, present both
written and orally
. Successfully completed project with a team of six
. Provided leadership and direction from the inception to completion of
the project
. Created a project charter and work breakdown structure
. Effectively managed team members, lead team meetings, delegated tasks,
resolved conflicts, provided support
Phoenix Project (Lambton College, Sarnia, ON)
Hardware/Software
. Refurbished donated PC's to fully operational, re-donated to an
organization in need
. Formatted hard drives; installed Windows XP, drivers, Microsoft
Security Essentials, OpenOffice, Antivirus programs, Adobe Reader;
tested the PC for quality assurance
. Worked within a team of five to manage the project
. As a class successfully refurbished 30 PC's
Volunteer
Habitat for Humanity (Sarnia, ON)
March 2014 -April 2014
. Assisted in refurbishing materials
. Ensured donated items are in good working order
. Cleaned, repaired, maintained and developed donated items as needed
. Displayed merchandise
. Ensured all sold items are marked and recorded
. Loaded and unloaded donations
. Priced donations and stocked shelves
IT Technician
Goodwill Industries (Sarnia, ON)
February 2014 - March 2014
February 2014 - March 2014
. Attended safety training session with the IT supervisor
. Worked in a team environment
. Troubleshooting computers
. Formatted hard drives
. Installed windows XP and Windows 7 operating systems
. Installed application software
. Tested computers for quality assurance
. Assisted in the refurbishing of computers
. Worked effectively in a team environment
. Formatted hard drives; installed Windows XP, drivers, Microsoft
Security Essentials, OpenOffice, Adobe Reader; tested the PC for
quality assurance.
. Attended safety training sessions with the IT supervisor
Portfolio
. Available upon request
References
Kim Hunt
Academic Support Coordinator
School of Business and Information Technology
Lambton College of Arts & Applied Technology
1457 London Road
Sarnia, ON
N7S 6K4
519-***-**** x3440
Chuck Fisher
Technical Instructor
Information Technology Professional Program
Lambton College of Arts & Applied Technology
1457 London Road
Sarnia, ON
N7S 6K4
519-***-**** x3013
Robert Brodie
Production Supervisor
275 Steelwell Rd
Brampton, ON
L6T 0C8
***.****@****.***
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