Customer Service Technical Support

W illiam Parker

**** ****** ** **** **** VA - 540-***-**** - w *********@*****.***

Objectives

To obtain a technical support position with a company that provides opportunities to serve

the customer and the company utilizing strong technical and customer service skills and

experience.

N etworking T echnical Support/Customer Service

• •

TCP/IP /LAN/WAN / Cisco Router / OSI Troubleshoot hardware/software and

network connectivity

• Network Technology

• Software installation support

• Network Systems Management

• Configure Windows XP, Server 2003, and

• Network Development

Linux with an emphasis on security

• GUI Applications

• Analyze a network for security risks in both

• NETWORK INTRUSION

hardware & software components

O perating Systems

• Configure and secure Virtual Private

• Windows 2000/7/XP Networks (VPNs) and firewalls

• Windows Server 2008 / Active • Utilize hacking tools to monitor, discover,

Directory and correct security risks

• Linux • Remote Access, Phone and E-mail support

• Citrix, VMware, VPN • Documentation

• Backtracker • System Forensic

Ha rdware D evelopment

• Assemble/disassemble PC’s • SQL database

• Install, configure, troubleshoot and • Visual Basic

repair

• HTML 5

• Installation, testing and • Perl

troubleshooting of cabling)

• Python

Software

General

• Microsoft Word, Excel, PowerPoint,

• Strong written and oral communication

Access, Outlook, Publisher, Visio

skills

• Install, configure and troubleshoot

• Team building

• Adobe aftereffect

• High level customer service

• Gimp

• Problem Solving

• Norton Ghost

• Reliable

Education

ITT Technical Institute, Springfield, Virginia

BS in Information Systems & Cyber Security April 2015

AAS in Computer Network Systems June 2013

Experience

Deployment Technician

Snelling Staffing Services January 2015 – February 2015

• Unload office equipment from truck to install in Inova’s medical offices

• Configure and deploy manufacturing Execution Systems

• Collaborate with Deployment Engineers and Leads on required software changes.

• Provide a high level of technical support to the leads and project management teams.

• Perform testing of controls and new products.

• Train end users and address requests for system enhancements.

•

Temp SOL Technician

Metro Recruiting May 2014 -

June 2014

• Set up Laptops in classrooms for students taking the SOL testing

• Asset students logging into test server if having problems

• Attach external batteries that will charge the laptops when the battery's power is low

• Reset permission granted on the Test Server when the students get locked due to battery

drain

• Clear the testing rooms; making sure that all equipment are back in the carts after test is

complete and laptops are charging ready for next testing session

Cashier

Dollar Tree April 2014 -

Present

• Balance till using automatic counting machine

• Help customers being satisfied with their visit at store

• Run register

• Ensure cleanness of surrounding

• Arrange register with impulse buy purchases to increase revenues

October 2013 – November 2013

T ier 1 Help Desk

Kelly IT

• Assist brokers go through CMS signing up for Affordable Care Act so they can help their

clients

• Create Remedy tickets that describes what the agents needed help with

• Reset users account password after verifying credentials using EIDM Admin Console

• Escalate users issues to tier 2 if unable to find solution

Server

Thai House

October 2012 – October 2013

• Clean restaurant and prepare for lunch rush

• Greet and sit customers

• Take order and serve plate

• Clean and set tables

Store Clerk

7-Eleven April 2006 – September 2012

7-Eleven is a global and among the fastest growing retailer stores in the United States. As

a clerk, I implement all the standard operational procedures of the company and ensure

that every customer receives the highest quality of customer service possible. Some of

my major responsibilities include, but are not limited to:

● Arranging and replenishing stock items in accordance with company standards in

product display and arrangement

● Ensuring the total cleanliness of the workplace

● Pricing of all store items

● Counting down and balancing all registers prior to shift changes

Self-Employed

Fort Belvoir Commissary May 2002 – March 2007

● Assist customers with loading groceries into their vehicles

References a re avai l able upon request.

Contact this candidate