Customer Service Representative

Fan Ruifeng

Profile

DOB: :Jan ** ****

Gender: Male

Nationality: Chinese

Cell phone:091********

E-mail:**********@***.***

Current residence: Makati City

Language Skill:

Mandarin?Cantonese?English

Job Objective

Customer service representative, translator, interpreter

Experience

1. Aug 2012-Present

Sky Arrow Technology- English Customer Service Representative

Main responsibility:

Provide amicable English language customer service to customers from all

over the world mainly via online chat, e-mails, phone call.

Collaborate with other relevant departments closely to solve customers'

concerns and do the necessary escalation.

Follow up on pending cases and notify customers the update once it is

available until it is resolved.

Introduce the primary features and functions of our products as well as the

running promotions to new customers

2. July 2010-July 2012

HuaRen Imigration Service-English-Chinese Translator

Education

1998.9-2002.7 SUN YAT-SEN University majoring in Business Administration.

2008.1-2009.1 Intermediate-Advance English level training in World English

Training Center

ADDITIONAL Skills

Good knowledge of MS and other office softwares

Good communicative and cooperative skill with good attitude

Strong team-play spirit

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