IT Support Business Analyst

Justin Messner

Phone: 204-***-****

Cell: 204-***-****

E-mail: ***************@*****.***

Skype:justin.messner4

LinkedIn: ca.linkedin.com/in/messnerjustin

About me:

An experienced business analyst, who is successful in project management, change management, requirement development, and systems administration. Has an unrelenting drive for results, willingness to explore, attention to detail, and relentless determination for high performance and excellence in order to determine what the root requirements of a project are and develop solutions to meet the customer’s needs. Often described by peers as an individual who knows what he wants and is not afraid to work hard to get it. As well as an individual who is enjoyable to work with, always has a positive attitude and a smile on his face.

Professional Skills:

Soft Skills:

Education:

College: Red River College,Business Analyst Certification - 2014-2015

University: University of Manitoba, Ag-busines, Bachalor of Science - 2001-2009

Work Experience:

Cargill Limited: IT Support Business Analyst 2014- Present

I am responsible for analyzing and developed business specifications for the different systems that the business uses in order to align the software solutions with business programs. I am also responsible for providing second level support for business applications and systems by working other members of the IT Support team on initiatives to contribute to overall improvement of the user experience.In addition, I also act as a liaison between IT team, the business, and external vendors to deliver value added solutions with a focus on service requests and low rigor operational enhancements to existing systems.

Wawanesa Insurance: Broker Help Desky Analyst 2012-2014

I acted as the primary contact for our customers to facilitate the timely resolution of reported business application and process incidents. Used strong analytical, organizational, problem-solving and interpersonal skills to resolve customers’ issues. Reviewed, revised, developed, and documented new and current processes.

Canadian Wheat Board, Quality Assurance/UAT tester:

I participated in the quality assurance and UTA testing of a new internal operating system that the company was having created. Created new UTA test scripts documents based upon previous test scripts and user cases.

Canadian Wheat Board, Farm Service Specialist 2009-2012

I worked with both customers and coworkers to troubleshoot and resolve customers marketing and/or financial issue. Advised customers of different grain marketing and financial options that was available to them and explained each option to them

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