Customer Service Management

SEANDALE JACKSON

**** *. **** ***, *********, CA 92027 H: 619-***-**** ********@*****.***

Executive Profile

Results oriented business management specialist with fifteen years of experience.

Offering outstanding presentation, communication, and cross cultural team management

skills. Well rounded business management background with proven strengths in reducing turnover,

minimizing shrinkage, and outperforming profit goals.

Skill Highlights

Business analysis Microsoft Office

Operations management Microsoft PowerPoint

Performance tracking and evaluation Microsoft Word

P&L management Microsoft Excel

Human resources management Scheduling

Cost estimating Athletic team coaching

Executive Management Support

Core Accomplishments

Boosted company sales by 15% by introducing new products into the market in less

than three months. Increased year over year sales by $200,000 five consecutive years

Played an instrumental role in increasing customer satisfaction ratings index from 55%

to 85% within 2 years as Customer Service Manager.

Led a $2 million transition project for a Fortune 100 company.

Boosted customer service ratings by 85% by developing new processes and improving

work flow.

Facilitated the onboarding of over 700 new employees by scheduling training,

answering questions and processing paperwork.

Investigates and analyze client complaints to identify and resolve issues for fourteen

plus years.

Professional Experience

Market Manager May 2000 to Current

The Sherwin Williams Company San Diego, CA/ Peekskill, NY

Capitalized on industry changes to maximize company revenue. Managed the day to day

tactical and long term strategic activities within the business. Conducted cost, schedule,

contract performance, variance and risk analysis. Drafted business plans, budgets and

quarterly and semi annual business reviews. Offered feedback to executive level

management on the effectiveness of strategies, selling programs and initiatives.

Education

MBA, Master Business Administration 2014

University of Phoenix San Diego, CA, United States

Certificate, Interviewing and Interrogation 2013

THE REID TECHNIQUE OF INTERVIEWING AND INTERROGATION San Diego, CA, United

States

Bachelor of Arts, Sociology 2000

California State University of Fresno Fresno, CA, United States

Contact this candidate