Customer Service Management

ERICK HUFANA

** ********** **** 416-***-****

Brampton, ON L6V 3K8

*********.******@*****.***

CAREER OBJECTIVE:

Highly motivated, results-driven individual with strong work ethics, committed to excellence in customer service, quality performance,

and productivity improvement seeking to work in a challenging environment and employ my strong technical skills

SKILLS AND ABILITIES:

Hardware:

• Troubleshooting and handling data on mobile smart phones and tablets

• Assembled custom personal computers for respected clients

Software:

• Languages: Visual Basic, XHTML, JavaScript, PHP; code, test and debug

• Management Tools: MS Visio, MS Project, MS Office (MS Access, MS Word, MS Excel, MS Outlook and MS PowerPoint),

SQL; managing databases and connecting to designed applications

• Coding Tools: Expression Web, Komodo Edit, Visual Studio 2008+

Networking:

• Understanding concept of TCP/IP networking, DNS and WINS

• Knowledge of routers, switches, servers and firewalls for standard home networks

Time Management:

• Organized in planning steps to complete projects and goals

• Detail-oriented in gathering information to complete specific tasks

• Dealing with multiple duties within strict timelines

Communication Skills:

• Able to listen attentively and communicate effectively while on the phone and in person

• Proficient in presenting in front of large crowds in seminars and classes

WORK EXPERIENCE:

Weapons Merchant 2012 – Present

Kutting Edge, Oakville, ON

• Setting up shop at convention halls, trade shows and displaying merchandise

• Assist and help customers in crowded events

• Ensure the safety and legal measures of staff and buyers

• Inform about products available in stock and online

Product Tester 2011 – Present

Best Buy, Brampton, ON

• Troubleshoot, record, inspect and classify returned cellular phones and tablets for defects

• Ensure that all private data has been erased before refurbishing

Information Systems Technology Services 2011

Region of Peel, Brampton, ON

• Assisted with team of technology analysts with daily support functions

• Responded to clients’ requests on deliveries, installing software applications, configuring electronic equipment, troubleshooting,

mobile phones and network connectivity

ERICK HUFANA

60 Blackthorn Lane 416-***-****

Brampton, ON L6V 3K8

*********.******@*****.***

• Updated and recorded status of cases using the ticketing system

Information Technology Support 2010

The York School, Toronto, ON

• Addressed incidents with hardware and software issues encountered with laptops

• Maintained hardware peripherals, audio and video equipment

• Received deliveries and completed necessary paper work

• Keeping inventory of rented electronics up to date

Tech Tutor, Instructional Technology Support Centre 2009 –2010

Sheridan College Institute of Technology and Advanced Learning, Brampton, ON

• Assisted in laptop activation

• Helped students and faculty connect to the college network

• Troubleshoot and diagnostics

• Maintained podium equipment

Retail Merchandiser/Sales Associate 2006 – 2009

Tiger Direct Discount Computers, Mississauga, ON

• Assisted and helped customers

• Informed about products on stock

• Arranged products and updated prices

Computer Technician 2005 – 2006

Computers for Schools Ontario, Mississauga, ON

• Refurbished and tested desktop computers, laptops, monitors, printers

• Diagnostics and installation

• Repaired, imaged various computer makes

EDUCATION:

Information Technologies Support Services Co-op Diploma High Honors 2009 – 2011

Sheridan College Institute of Technology and Advanced Learning, Brampton, ON

Ontario Management Development Program 2005 – 2006

Sheridan College Institute of Technology and Advanced Learning, Brampton, ON

Computer Programmer 2002 – 2004

Sheridan College Institute of Technology and Advanced Learning, Brampton, ON

PERSONAL ACHIEVEMENTS:

Obtained 2nd Dan black belt in Shotokan Karate 2013

Canadian National Karate Championship: 1st Place 1998 - 1999

VOLUNTEER EXPERIENCE:

Assistant Instructor 2012 - Present

Shodan Shotokan Karate

ERICK HUFANA

60 Blackthorn Lane 416-***-****

Brampton, ON L6V 3K8

*********.******@*****.***

PERSONAL INTERESTS:

• Technology Trends Upkeep

• Martial Arts

• Comic books

• Movies

Contact this candidate