Customer Service Manager

Michelle N. Reece

Charlotte, NC *****

Phn # (***) 599 – 4557

**************@*****.***

GOAL: A position with growth potential in an established or rising company; to be head or a valued member of a productive team.

SKILLS:

Basic; C,C++ ; DOS ; Windows 3.x – 8 ; Windows NT ; OS2Warp ; LAN connections ; WAN connectivity ; Ethernet hardware and software ;

Token Ring configurations ; TCP/IP software WiFi router /AP systems; HTML coding, MS FrontPage, MS Office Publisher ; MS Works,

Microsoft Office ; Lotus SmartSuite ; Paradox, MS Access, FoxPro, DB2 and ACT!2 databases; Eudora and MS Outlook eMail softwares; MS

Word, WordPerfect; MS Excel, Lotus 123; MS PowerPoint ; OneNote, Lotus Notes ; Harvard Graphics ; Corel Draw ; Photo Shop; PaintShop Pro ;

Quicken

EXPERIENCE:

Hardware/Software installation, maintenance and support 10+ years

Database Design, Maintenance and Data Entry – 10+ years

eMail and phone based Customer Service – 10+ years

Computer Desktop / Network HelpDesk – 10+ years

Office Administration / Management 10 years

Systems, Database, Website Administration – 5 years

Team Management 5 years

Retail Sales 5 years

Retail Management – 5 years

Transcription – 5 years

Software Testing – 4 years

Academic Writer – 4 years

Website Design – 3 years

Marketing / Advertising 3 years

Data collection and Analysis – 3 years

EMPLOYMENT HISTORY:

Meticulous

Inbound Inc USA Virtual Assistant Remote

March 2015 – Present

• Recruit and manage small teams of Appointment Setters

• Cold calling Campaign setup

• Softphone setup and support

• Employee Database Creation and administration

Claire’s Boutique Third Key Manager Concord, North Carolina November 2014 – Present

• Store opening and End of day Register counts

• Retail Sales

• Merchandise intake processing

• Assist customers with merchandise purchase and returns

• Special Feature designs

• Bank deposits

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TJMaxx Customer Service / Retail Sales Concord, North Carolina

November 2014 – Present

• Retail Sales

• Merchandise intake processing

• Assist customers with merchandise purchase and returns

• Special Feature designs

Self Employed Home Health Aid Mount Vernon, New York

2007 August 2014

• Dispensed Medications

• Organized and updated medical records

• Transportation to and correspondence with medical professionals

• Dietary monitoring and preparation

• Monitored and assisted with Physical Therapy

• Organized and monitored Financial records

• Monitored and all business affairs

Self Employed Academic Writer Mount Vernon, New York

2008 – 2012

• College Undergraduate level : Science, Math, Literature and Technology

• Graduate level Science, Math, Literature and Technology

• Up to 65 pages in length

• Proofreading and Editing

Self Employed Tutor Mount Vernon, New York

2008 – Present

• Elementary: Art, English, History, Math, Science, Spanish

• High school level : Art, English, US and World History, Math, Science, Spanish

• College Undergraduate level : Math : general, Statistics, Economics, Algebra/Trigonometry, Sociology, General Science,

Biology, Earth Sciences, Technology, Literature, US and World History, Art History, Technology

• Graduate level : Art, English, History, Math, Science, Technology

Quicksilver Development Customer Service White Plains, New York

March 2005 February 2006

• Created and maintained HTML web pages

• Created and Managed a customer service database using Microsoft Access

• Answered email based questions for e-commerce website

• Reported daily customer service and web site issues to the company head

Community Service Associates Store Manager Mount Vernon, New York

Michelle N. Reece

Charlotte, NC 28213

Phn # (704) 599 – 4557

**************@*****.***

2003 2005

• Management of retail Store whose profits went to local church and soup kitchen

• Began Local and web based product advertising

• Retail sales for Finder’s Keepers store

• Detailed shop Bookkeeping

• prepared all tax paperwork

• Small team scheduling and management

IBM Client Server / End User Support Charlotte, North Carolina

February 2002 October 2003

• Handled desktop support issues for IBM employees on OS2 and Windows platforms

• Fixed problems with local and network Hardware

• TCP/IP software support

• Monitored and resolved Router and Gateway connectivity issues

• Assisted employees with Lotus Notes software issues

Smart Age Corp. Web Service Admin, Customer Service Charlotte, North Carolina

November 2000 2002

• Created web pages for targeted banner ad e commerce site using HTML code

• Tested web based programs

• Handled email based customer service issues using Eudora

• Created and maintained a Customer Service database using Microsoft Access

Saint Paul’s Insurance Tech Support Charlotte, North Carolina

April 1999 September 2000

• Act!2 support

• PC reformatting

• Software installation

• Monitored and Repaired hardware problems

Delta Environmental Administrative Assistant Charlotte, North Carolina

July 1998 to February 1999

• Maintained expense reports for company executives using Microsoft Word and Excel

• Wrote project proposals to corporations and government agencies using PowerPoint and Word

• Provided general office support for environmental testing company

Solid Computer Decisions Office Manager Charlotte, North Carolina

1997 to 1998

• Created and maintained Microsoft Access Student database

• Wrote business proposals to major corporations to organize employee computer courses

3

• Handled the Accounts Payable and Receivable for the company

• Submitted weekly Payroll for company employees

• Organized On site computer course presentations using Power Point

TransWorld Home HealthCare Sys. Customer Support / Reports Specialist Jacksonville, Florida

1996 1997

• Monitored and shipped medications and medical supplies to diabetic and colostomy patients in

the MestiMed database

• Created and maintained a customer service database using Paradox

• Created and was promoted to head of company’s Reports department

• Supervised a 10 person reports team

• Made daily customer service and patient reports to Corporate management

Children’s National Medical Center Admissions / Spanish Translator Washington, DC

1993 1994

• Patient admissions and information

• Spanish / English translator for patients and visitors

US Army Corps of Engineers Office Administration Baltimore, MD

January 1992 January 1993

• Provided general office support: faxing, copying, documentation, secretarial

• Mail room support: Flier and report creation and mass mailing. Office mail distribution.

EDUCATION:

Walden University B.S. ( Major: Information Technology, Minor: Network Systems Security )

Oakland Mills H.S. Class of `93

ACCOMPLISHMENTS/HOBBIES:

Local Gymnastics Team

School based Swimming and Track Teams

Published in “Who’s Who Among American High School Students `92 – `93 ”

* Bilingual Spanish / English

References

Calvin Clemins TJMaxx Store Manager 704-***-****

Genine Claires Boutiquie Store Manager 704-***-****

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