Office Manager

Azucena Villar

Lauderhill, FL

*********@*****.*** - 561-***-****

WORK EXPERIENCE

Administrative Support

Export Enterprises Inc - United Road Towing - Medford, MA - March 2012 to Present

Responsibilities

All administrative functions from call receiving, dispatch, filing, billing, cashier, record keeping. Also solely

responsible for lien processing, online auctions and new business soliciting.

Skills Used

Customer service skills. In a business where you are confronted with very angry people, defusing a situation

is important. In most cases, allowing the client to vent and relieving themselves from pent up frustrations is

all it takes. Being able to calmly explain the situation and providing them with a solution usually will make for

easier closing with the client.

Office Manger

Interstate Towing Inc - Boca Raton, FL - April 2002 to February 2012

Responsibilities

Full charge of all administrative areas. Full charge H.R./Payroll. Full charge bookkeeping. Dispatch when

necessary. Maintained all corporate accounts

Accomplishments

Implemented various spreadsheets to track employee productivity, sales, bonuses etc.

Established guidelines to promote a competitve environment thereby increasing sales, unity and comradity

and overall increase company moral by offering bonuses, p.t o., etc

Skills Used

In a male dominated industry, I used my feminism to my advantage. Leading a team of over 20 men, a polite

smile and calm voice usually did the trick, but the team learned very quickly that my small frame and good

nature was not to be confused for any weakness. When discplinary action was needed, it was distributed

quickly and justly.

Finance Manager/Sales

AutoTech Leasing LLC - Boca Raton, FL - August 1981 to February 2002

Responsibilities

Prepared credit applications for bank approval. Verified employment, income, residency and any other area

of concerns prior to loan submissions. Executed all loan documents and stipulations to conform with bank

approval to ensure a 24 hour funding.

Processed all automotive titles, u.c.c.'s to secure liens for proper parties.

Maintain insurance tracking on all leased vehicles, thereby protecting bank interests.

Finally, processing all lease end documents at contract maturity.

Accomplishments

Prior to my moving up from reception, at my start with Autotech, through various departments leading to my

position as Finance Manager, the bank funding process could take up to one week.

After implementing check lists and document qualifying forms, (which all sales reps fought against). I was able

to provide our lending sources complete document packages. This is turn created a better rapore with loan

officers, quicker funding and most importantly a faster turnover on our corporate funds

Skills Used

Determination. I was pretty young when I started at AutoTech, I was determined to pay attention to every detail

and navigate my way from one aspect of the business to another. I accomplished this and had a great time

learning everyday

EDUCATION

NY State Regents Diploma in Academic/Business

Our Lady of Victory Academy - Dobbs Ferry, NY

1979 to 1983

SKILLS

Microsoft Word, Excel & Outlook.

ADDITIONAL INFORMATION

Fluent in Spanish

Contact this candidate