Customer Service High School

Oscar Rene Umanzor

**** ****** **.

Houston, TX. 77082

Cell: 832-***-****

E mail: **********@*****.***

P rofile: A professional and dedicated individual with many years of retail

experience. Skilled in customer service, listening skills, and able to adapt to

s tore policies and regulations to increase company productivity and success.

A lso I am an individual who is a fast learner and has a great work ethic at

work and at life. Also, I am able to work graveyard/night or regular shifts for

long periods of time without a problem.

Work H istory:

PCS-CTS – Inventory

Houston, TX

05/2014 – 09/2014

Responsibilities:

- Keep count of all cell phones, using excel, inside mini warehouse

- Issue out defective phones to be repaired

- Issue out new and repaired phones to be issued out

- Receive, count, and organize incoming phones

- Clean, sweep, organize work area

24-Hour Fitness - Service Night Representative

Houston, TX

04/2012 - 11/2013

Responsibilities:

- E nsure gym members check in properly when entering gym throughout the

n ight.

- Organize gym by picking up towels and free weights.

- Wash, dry, and fold towels.

- G reet members.

- Answer phone calls and answer member/caller questions. Promote gym

specials and enroll potential members.

Bear Creek Soccer - Match Official

Houston, TX

06/2005 - Current

Responsibilities:

- Enforce the rules of a football match as match referee.

- Make sure teams have correct paperwork before match begins, such as the

roster sheet and league sheet.

- Keep match safe and honest to avoid any complaints from either team.

AMC Theaters - Cashier

Houston, TX

03/2009 - 11/2009

Responsibilities:

- Greet customers

- Check out customer orders on the cashier

- Organize and maintain a clean work environment

- Package and organize food contents that where not used

Education:

Alief Hastings high school 2003-2007 High School Diploma

Currently Attending: Houston Community College - Passed college BCIS

course which includes Microsoft Office.

Skills:

-Understand and th rive with Microsoft Office

-Experienced in Team Building & Problem Solving.

-Proficient in Power Point, Excel, Microsoft Word, and other Microsoft

p rograms.

-Proficient in Apple Software and Macintosh programs.

-Type 45 WPM.

-Experienced in Conflict Management.

-Fluent in Spanish as a second language.

References: Upon request.

Contact this candidate