Senior Test Engineer and QA

SHWETHA RAO

Mobile: 052*******

E-Mail: *******@*****.***

~ Software Testing ~ Business Analysis ~

Versatile, high-energy technocrat with the distinction of executing

prestigious Information Technology projects of large magnitude within

strict time schedules

Profile Summary

. A result-oriented professional with 8 years of rich experience in:

Software Testing Business Analysis

Project Execution

Quality Assurance Reporting & Documentation

Client Servicing

. Expertise in handling software testing life-cycle involving requirement

analysis, architecture, system study, designing, coding, System Testing,

defect tracking, de-bugging, project sizing, status reporting,

maintenance & documentation

. Software Lead Analyst in handling various project operations including

work estimation, test management activities, delivering the quality

product on time and balancing work distribution to meet deliverables as

per quality & time norms

. Demonstrated abilities in implementing various systems according to

business needs (as-is & to-be analysis) and reviewing process flow as per

specifications

. Gained working knowledge of Software Development Life-Cycle

. Bagged Best Performer Award for detecting maximum defects in BSW Project

from Accenture, Bangalore in 2005

. Skilled in managing stakeholders with the accountability of informing

them on future scenarios, maintaining key relations with clients by

acquiring feedback on critical issues and taking suitable actions to

ensure positive experience

. Keen customer centric approach with skills in addressing client

priorities & resolving escalation within TAT, thereby attaining high

business & compliance score

. An innovative & creative professional with strong communication,

analytical, interpersonal & team development skills through promotion of

teamwork spirit

Core Competencies

Software Testing:

. Creating various test procedures, test strategy & test plans; formulating

& updating test documentation such as test scenarios, test cases, test

scripts, test metrics, test data, defect analysis & test project status

reports

. Preparing & maintaining test automation platform; conducting functional

reviews as per test specifications and creating requirement traceability

matrix, test data & test completion report

. Involved in Agile Testing along with V-model

Business Analysis:

. Evaluating information gathered from multiple sources, decomposing higher

information into details, investigating key business issues behind

numbers and providing clear & concise analysis / recommendation

. Coordinating in business analysis sessions to understand client process,

conducting trend analysis to understand user requirements and translating

them into technical solutions that save time & money, eliminate

redundancies and improve quality

Quality Assurance:

. Handling quality (functional & usability) of all deliveries made by

offshore team and meeting all testing tasks within given parameters;

creating, enhancing & executing Regression, Functional, Web, Database,

GUI and Sanity Testing and conducting proposal, specifications &

documentation review as per quality norms

. Planning & coordinating the availability of the QA test environments and

ensuring their compatibility; scheduling & executing the software testing

life-cycle and documenting errors in Quality Centre; verifying defects

and documenting & communicating test results & unresolved problems and

handling bugs reporting & verification

Client Servicing:

. Providing support in handling escalation from clients to resolve their

concerns and addressing their queries (customer advocacy) from other

departments for a smooth ride for customer's diverse issues

. Establishing healthy relations with internal & external stakeholders to

provide support for testing issues; keeping a close track of developments

in the field of testing and updating top management about the same

Organizational Experience

Jul'10-Jan'15 CGI, Bangalore, India as Software Lead Analyst

(Testing)

Role:

. Involved in steering the successful rollout of projects with

accountability of defining scope, setting timelines, analysing

requirements, prioritising tasks, identifying dependencies and evaluating

risks & issues as per budgets

. Monitored project progress & outstanding issues and ensured the quality &

timeliness of the deliverables; prepared monthly dashboard, health check

metrics and weekly & fortnightly status reports as well as extended post-

implementation support to team members by identifying defects,

inconsistencies & errors

Highlights:

. Played a key role in taking effective measures to enhance software

engineering processes to reduce the number of faults by 80% while

delivering the software

. Undertook initiatives such as Peer Review to ensure that effective test

documentation was in place

. Performing Defect Analysis and thus helping the developers to detect the

cause of defects

. Took several measures such as Traceability Matrix to ensure that

applications are in line with requirements specified by clients

. Overcame test documentation challenges during the completion of QPH

Project by scripting most of the Test Cases and documenting them version

wise

May'06-Jul'08 ICDL, Dubai Internet City, Dubai, UAE as IT Business

and Quality Analyst

Role:

As IT Business Analyst:

. Performed business requirements gathering for the ongoing applications

mainly ATSOnline and Learning Link

. Prepared Business Requirement Documents (BRD) for ATSOnline & Learning

Link and user manual for ATS online system

. Interfaced with clients, managers, software development and QA Team

. Designed contents for company's website and organized in a systematic

order

. Created and modified syllabus question paper as per needs

As a Quality Analyst (QA):

. Developed test cases & test plan for ATS LAN (Advanced)

. Carried out exhaustive and Integration testing for Core and Advanced

exercises for ATS LAN

. Performed testing of features & functionalities for ATS Online System and

LMS - Learning Link

. Conducted rigorous and comprehensive testing of the CRM system

. Accountable for reporting defects in the system and tracking defect fixes

Feb'06-May'06 GTFS, Dubai, UAE as Software Business Consultant

Role:

. Served as Business and Testing Consultant for ADCB Bank, Abu Dhabi

. Responsible for gathering and modifying business requirements for the

bank portal

. Accountable for test planning / writing test cases and executing the

manual & automated testing

. Carried out Comprehensive / Functional / Regression Testing of the

Website

. Conducted Data Driven testing and used verification points in the

automated testing using Rational Functional Tester

. Authorized Test Case Modifications and coordinated between the team for

tests on various operating systems

. Reported bugs and tracked bug fixes

Previous Experience

May'04-Sep'05 Accenture, Bangalore, India as Software Test

Engineer

IT Skills

Functional Testing Tools: Quality Center, Rational Functional

Tester, WinRunner, QTP, Test Director

Bug Reporting Tools: QC, CCC Harvest, ICOLLAB, EazyTest, Ibackup-

Report (In-House Bug Reporting Tools)

Programming: C, C++, JAVA, Visual Basic

Database: MS Access & Oracle 10g

Scripting: HTML & JavaScript

Protocols: WEBDAV, FTP & HTTP

Operating Systems: Windows 95 / 98 / Me / 2000 / XP / NT / 2003

Server/Vista/Windows 7, Red Hat Linux, Apple Mac OS

X

Education

2004 MBA from CSM Institute of Graduate Studies, Canada, TASMAC

University, Pune

1998 BE (Electrical and Electronics) from BIET, Davanagere,

Karnataka, India

Personal Details

Date of Birth: 16/06/1976

Languages Known: English, Hindi and Kannada

Address: Flat No.1209, Rizwan Tower, Al Nahda, Sharjah, UAE

Nationality: Indian

Passport No: H3025653

Marital Status: Married

No. of Dependents: 1

Visa Status: Residence

Driving License: None

Location Preference: Dubai

Please find the attached annexure for projects handled

Annexure

Projects Handled

With CGI

Title: QPH/QLM

Description: The project involved a banking application that supported

processing of payments/messages to RTGS System and NEFT System

(Indian Payment Systems). The payments that are meant for RTGS

and RBI-NEFT Server first got initiated on the bank's Host

Systems and pass through QPH before being released to RTGS and

RBI-NEFT Server respectively. When the payments pass through

QPH, they go through various stages within QPH (status of the

message). These stages determined the queues in which to display

the payments.

Responsibilities:

. Developed test cases for the QPH/QLM functionality and executed the same

for new & old features

. Involved in simulating & reporting defects in the system and tracking

defect fixes

. Created Defect and Test Case Execution reports on a timely basis as and

when required

Title: FETU

Description: The project involved an insurance application that

belonged to Fennia Client, Finland. Main target of the FETU

project was to replace old Fenniaturva System with the insurance

Application (TIA) system. TIA technology offered core

functionality for the system in scope of FETU project. The used

TIA solution, version 5.04 is based on Oracle database and TIA

core offers User Interface with forms, menus and interfaces to

external systems.

Responsibilities:

. Developed test cases for the insurance products

. Conducted peer review of test cases prepared by other team members

. Carried out project & regression testing and used testing methodologies

. Acted as a Test Lead in the absence of Main Test Lead

With Accenture

Title: BellSouth Works (BSW)

Role: Test Engineer and Lead - Web Based Intranet Application

Client: US client

Description: The project involved BellSouth Works (BSW) which was an

intranet application that was designed to help facilitate the

hand-off between sales and customer care systems of Bellsouth.

It managed orders for complex business products through the pre-

order workflow system inbuilt in it. The most valuable aspect of

BellSouth Works was the automatic workflow routing to the

various job functions, which was essential to support an order.

Depending on the product being ordered, the BSW application

recognizes who the next tasks belongs to and routes that package

appropriately. This has greatly reduced the paperwork involved

and thus improving on the processing efficiency.

Role:

. Served as UAT-Test Eng/Lead for test planning/managing testing process,

writing test cases & its execution

. Developed status report for the testing process during each release

. Oversaw testing process in the project and mentored Junior Test Engineers

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