Technician Support

James Nesselhauf

*** ****** ***** **., **********, NC 27545

Residence 919-***-**** ? ********@*****.***

Mobile 919-***-****

Objective

Highly motivated professional with team leadership experience in desktop

support, PC configuration, Lotus Notes/Domino System Administration, R4 and

R5 design, server configuration and migration, seeks an opportunity with a

dynamic organization. A self-starter with excellent organizational,

creative, and analytical skills and a proven ability to motivate and work

effectively with cross-functional teams to achieve business goals.

IT Certifications

. CompTia A+, Certified Technician 2007

. CompTia Network+ Certified Technician 2007

. Certified Lotus Professional - Systems Administration R5 2000

. Principal Certified Lotus Professional - Systems Administration R4 1998

. Principal Certified Lotus Professional - Applications Development R4 1997

. Certified Lotus Notes Consultant R3 1996

Technical Skills

Windows 2000, Windows NT, Windows 9x, Windows XP, Lotus Notes, Lotus Domino

Server Microsoft Office, Microsoft Access, Compaq and Dell PCs, QuickBooks,

ACT!, Binary Tree, Microsoft Publisher, Altiris 7.5, Dameware Mini Remote

Control Application 4.9, PCTransplant 4.0

Professional Experience

Stay at Home Dad - Knightdale, North Carolina

2010-Present

. Primary child care duties.

. Design and implementation of household operational procedures.

. Supervising, training and managing children and their needs.

. Complaint resolution

Residential Home improvement - Knightdale, North Carolina

2009-Present

. Hardwood / Tile Floor Installation - Exceptional ability to measure,

cut, install, cement and handle of a variety of floor covering materials

including prefinished hardwoods and ceramic tile. Floor preparation

including removal of existing flooring and laying a variety of

underlayment materials.

. Exterior and Interior Door Installation - Replacement of door framing,

panels and related hardware including insulated glass

. External Trim/ Siding Installation, Repair and Maintenance - vinyl, wood,

fiber, metal, brick and stone/mortar

. Interior and Exterior Painting - Professional experience applying

coatings and finishes specializing in brush and roller/spray painting.

Knowledge of accepted surface preparation of smooth and textured surfaces

including by not limited to plaster, drywall, wood, plastic, metal,

fiberglass, masonry and composites.

Fidelity Investments. - Research Triangle Park, North Carolina 2007 to

2009

Team Lead Desktop Support

Site Lead technician supporting end users with the building and

deployment of desktop and laptop computers, deskside/desktop support,

Microsoft Outlook support and printer support.

. Providing services for over 4000 users within Fidelity's seven building

campus located throughout the Durham, Morrisville area.

. Instrumental in providing resolutions to end users' issues and problems

associated with desktop support through e-mails, Instant Messaging, as

well as through phone and direct contact communications.

. Bringing resources and people together to resolve end user's problems

quickly and efficiently

. Responsibility for campus wide data retention pickups and proper handling

of highly sensitive data.

. Desktop and networking troubleshooting pertaining to hardware and

software issues involving Lenovo T4x, X4x, T60 and T61, x200 and T400

laptops, HP d530, dc7600, dc5700, and dc5800 desktops.

Equity residential - Raleigh, North Carolina 2005 - 2006

Maintenance Technician

. Provided apartment support for residents at a 184 unit complex. Appliance

servicing, plumbing, electrical, and HVAC troubleshooting and repair,

commercial pool maintenance.

. Certified HVAC technician and certified pool operator.

Comfort Keepers - Norwalk, Ohio 2002 - 2004

Owner/Operations Manager/Care Coordinator

Established a successful franchise of this national company delivering non-

medical in-home care services to the elderly. Position entailed developing

new business, selecting, training and managing a 30-member staff,

developing weekly work schedules in response to client need, completing in-

home assessments and overseeing the financial aspects of the business.

. Drove the business from startup to over $100,000 in receivables

allowing for the successful sale of the business within two years.

Dana Corporation (Contractor for Tek Systems) - Maumee, Ohio 2000 - 2001

Lotus Notes /Domino Administrator

Provided Lotus Notes/ Domino administrative support to over 80 sites

worldwide encompassing over 25,000 users and 300 servers, overseeing day-to-

day operations.

. Second level support for all messaging, policy implementation,

calendar & scheduling, design, and networking issues.

. Client migration from R4.6 to R5.0x versions, and foreign domain

integration.

. Registered new users, re-certified, and moved existing users to new

certifiers.

. Provided testing, troubleshooting, training and technical

documentation of issues pertaining to R5 for end-users, developers

and other system administrators.

. Collaborated with colleagues to design and develop databases and

agents to enhance the reliability, efficiency, and performance of

daily administrative tasks.

. Monitored day-to-day operations of servers and gathered statistics

for proper configuration as required for optimum server performance.

United church of christ - Cleveland, Ohio 1999-2000

Lotus Notes Consultant

. Personal consultant providing Lotus Notes administrative and

consulting services on an as needed basis.

. Responsibilities included but not limited to; Domino server

configuration, implementation and monitoring, system replication and

connection issues, troubleshooting, security, and cc:Mail to Notes

integration/migration.

Xerox Connect - Columbus, Ohio

1997-1999

Lotus Notes Administrator

Mid-Ohio Cardiology

. Extensively involved in the design of the Lotus Notes network

infrastructure in terms of organization architecture.

. Involved with the design and implementation of workflow analysis based

in Lotus Notes through interviews and document analysis.

. Client registration and workstation configuration for 70 + users, as

well as provided on-going administrative support and training of

company personnel in these areas.

Common Lotus Notes User Group

. Maintained ongoing Lotus Notes administrative and workstation support

for a 70 + seat users group. Tasks included daily monitoring of system

performance, database usage and activity and system troubleshooting.

. Worked closely with online users throughout the country. Since most

were remote dial-in users, Lotus Notes client configuration and

connection issues were quite common.

Equistar Chemical

. Provided Lotus Notes administrative support for a 3000 + seat chemical

manufacturer. As a member of the company's second tier help desk I

assisted users in resolving Notes related problems on their

workstations, and any network connectivity issues they might be

experiencing.

. I was also responsible for monitoring and maintaining all 17 Notes

servers within the Equistar network. Tasks included mail routing

monitoring and troubleshooting, security, ID recertification, server

configuration, and database monitoring.

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