Manager Engineer

Jason H. Clark

Mobile: 314-***-**** / Email: *********@*****.***

IT Operations Manager

Defense Industry • Telecom

Accomplished result driven technical and operations manager, and five year veteran of the United States Army

serving as a commissioned officer. Over fifteen years of leadership and developing goals in support of a corporate

strategic plan. Earned an MBA and a Master of Virtualization and Cloud Computing providing the experience and

knowledge of how to leverage innovative technologies to achieve a competitive advantage through IT initiatives that

drive revenue and company growth.

Career Summary

• Network Operations Manager: Managed network operations, call center activities, and security incidents;

executed decisions under pressure in a fast paced 24x7 environment with changing priorities to ensure

maximum performance, availability, and coverage of global enterprise applications, information systems,

WAN services, and video conferencing technologies.

• IP Network Analyst; Monitored, troubleshot and analyzed performance of the Department of Defense’s

WAN and IP network, and escalated priority incidents.

• Served as a Brigade Network engineer supporting four Companies of Satellite based Tactical

Communication Packages ready to deploy anywhere in the Unites States within 48 hours.

Completed the NIST based DoD IT Risk Management and Framework Course (RMF) course by

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demonstrating and applying knowledge of Information Assurance and security protocols, data communications,

regulations and data encryption pertaining to voice and data systems.

• Received a Masters in Business Administration in 2014, and will receive a Master of Virtualization and

Cloud Computing in Spring 2015, with a curriculum emphasis on Network architecture, Agile

Methodology, Business Information Systems, Project Management, Cyber Security, and Cloud Strategies,

e.g., PaaS, SaaS, and IaaS.

• Top Secret Clearance.

Skills

Leadership Project Management Agile Methodologies

Cyber Security Data Warehousing Cloud Computing/Mobility

LAN/WAN Design IT risk management ERP/SAP

SOA ITSM Strategic Planning

Professional Experience:

Defense Information System Agency (DISA) Scott AFB, IL

Network Operations Manager

November 2010 – Present

Management Responsibilities

Responsible for managing and directing 30 – 40 contract personnel in the operations of a 24 x 7 Global

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Enterprise Network Operations and Call Center for the Department of Defense.

Managed global WAN operations, incident management and response, border security, and vulnerability

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management.

Demonstrated excellent verbal and written skills by preparing and presenting technical briefings and

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adjusted the data to colleagues and executive leadership.

Demonstrated knowledge of network standards and architecture by executing critical problem solving skills

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to resolve complex IT issues by assigning priorities and resources to quickly triage and escalate to resolve

issues or identify alternative resolutions in order to mitigate impact.

Monitored enterprise internet access points globally for network anomalies or high bandwidth events to

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initiate investigation of potential attack.

Provided situational awareness of Network Operations to local leadership based on their information

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requirements enabling executives to make informed decisions.

Synthesized large quantities of complex information under pressure to identify most critical issues, assign

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priority for resolution, and notify appropriate field offices.

Directed and made recommendations to deploy IT staff to ensure uninterrupted IT network support at

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maximum performance providing a reliable and available enterprise to customers.

Identified and monitored key performance indicators (KPI) supporting call center and network operations

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to maintain acceptable levels of performance (ALP).

Interfaced with vendor management to escalate issues.

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Accomplishments

• Collaborated with Computer Network Defense (CND) personnel on analysis of current IT concepts and

trends to develop and implement strategies on identification and response to potential Denial of Service

(DoS) attacks and other network security incidents. Effort resulted in reducing DDoS attack response times

from several hours to immediate application of countermeasures to mitigate impact to network operations.

• Represented the organization and collaborated with a wide range of stakeholders on global enterprise cross

functional projects supporting an organized and consolidated security posture for the Department of

Defense supporting organizational strategic initiatives. Efforts resulted in mitigation of email and DNS

exploitations and attacks.

• Applied the continuous service improvement strategy to decrease the number of special interest missions

that were being interrupted by network outages; identified key performance indicators, implemented

controls and developed a partnership with mission partners to provide a 24x7 global virtual collaboration

tool. Effort resulted in less than 1% mission failure due to authorized service interruptions, and the

capability to quickly restore connectivity to critical systems during network outages.

• Led the development of a business continuity plan to ensure uninterrupted command and control operations

resume during disaster recovery procedures.

• Received customer advocacy award, 2013.

Zenetex Llc, Scott AFB, IL

IP/ATM Network Analyst

September 2007 – November 10

• Executed critical problem solving skills and displayed knowledge of network architecture, standards, IP,

DNS, Cisco VOIP, and firewalls by resolving complex IT issues, conducting break/fix actions or alternative

resolutions.

• Maintained records of incidents, that required attention to detail, utilizing Remedy GTMS.

Escalated incidents impacting critical infrastructure and information systems to provide situational

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awareness to key decision makers and stakeholders.

Received customer support award in, 2008.

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AllCom GS, O’Fallon, IL

Network Engineer

May 2007 – September 2007 (Full time 40 hrs/wk)

• Applied knowledge of design concepts, principles, and processes by designing, and implementing voice and

data telecommunication LANs and WANs.

• Coordinated with customers to identify network requirements, and monitor installation.

United States Army

September 2002 – May 2007

Lead Network Engineer

• Led and developed a team of senior network planners and controllers responsible for LAN/WAN

design, administration, implementation, and policy development in support of deployable satellite networks

with over $1,500,000 in assets.

• Executed critical problem solving skills by resolving complex IT issues, organizing resources, and

identifying alternative resolutions to ensure maximum performance, availability, and coverage of network

resources.

• Provided real time situational awareness of Network Operations to local leadership and Headquarters

enabling commanders to make educated decisions.

• Led the engineering team through two field exercises providing Tier 3 engineer support and conducted

system validations on all strategic assets ensuring satellite based communication systems could be deployed

within 48 hrs.

Led the development of a testing lab that enabled engineers to develop skills and prepare for

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deployment. Saved the Army over $200,000 by repurposing assets already available.

Also responsible for career development of direct reports with 100% promotion rate.

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Battle Captain

• Formulated plans and policies for combat operations.

• Collaborated resources for missions and mitigated risk to enable the unit to accomplish the mission with

limited capabilities.

• Project Manager for the redeployment of personnel and equipment from Iraq to the United States with

100% accountability of assets valued over $10 million.

Infantry Platoon Leader

• Led a platoon of 28 active duty personnel and four Bradley Fighting Vehicles that scored top in the

Company during qualification.

• Developed and aligned the platoon's objectives with the unit's mission in support of the organization’s

strategic goals in preparation for combat operations.

• Ensured the serviceability of the platoon’s assets, valued at $7 million dollars, resulting in a fully

operational mechanized platoon ready to deploy.

Provided real time situational awareness of combat operations to local leadership; enabling commanders to

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make informed decisions on the battlefield. Managed resource allocation of capabilities to ensure

availability across the area of operations.

Planned, monitored, and administered projects and training programs to prepare the team for weapons

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qualifications, and fitness assessments in preparation for a combat deployment. Unit had 95% pass rate on

fitness tests, and 100% success on Bradley Fighting Vehicle gunnery qualification.

St Clair School District, St. Clair, MO

Science teacher

August 1998 – May 2001

• Realigned the district’s middle school Science curriculum, grades 6 8, with the state’s new education goals

designed to develop critical thinking skills. Resulted in an increase in of the student’s performance on

standardized test by 10%.

Education:

MA, Managing Virtualization and Cloud Computing, Lindenwood University, July 2015

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MBA, Lindenwood University, December 2013

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BA in Science Education, Central Methodist University, 1998

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Security Plus, 2014

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DoD IT Risk Management Framework, 2015

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Cyber Security and Counter Intelligence, 2015

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Certifications

CCNA, 2007

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ITIL Foundations v3, 2008

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