Manager Sales, Technical Service Manager, Biomedical Engineering Manag

Cell: 647-***-****

miguelnarvaez@roger

s.com

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Miguel Narvaez, ASc.T

PROFILE:

Experienced Biomedical Engineering Professional; assisting on sales, managing, planning, servicing

and maintaining a wide range of medical equipment. Very dynamic and enthusiastic; always eager to

learn and apply new fields of expertise in the day to day operations to achieve positive and sustainable

outcomes. Knowledgeable of Healthcare and industrial environments. Proven capacity to lead complex

projects to completion. Well developed analytical and problem solving skills. Committed to quality and

customer satisfaction. Devoted to achieve excellence in all line of services, applicable to the electrical-

mechanical and medical industry. Excellent leader, communicator, organizer, controller and team

player, with a high level of computer literacy.

PROFESSIONAL EXPERIENCE

GE Healthcare

Mississauga, Ontario

August 1st 2014 to April 7, 2015: Technical Account Manager at Scarborough Hospital

• Assisted GE with account transition from Aramark (Retained with GE as requested by

TSH executive team)

• Continued with activity as per Aramark deliverability and assistance to stakeholders

• Coached and trained GE personnel on TSH Policies and Procedures

• Introduced GE Policies and Procedures to TSH Management and Executive team

• Planned and re-schedule Operations Procedures for proper service deliverability based

on patient safety and TSH optimization requirements

• Delineated procedures for equipment efficient usage, minimize equipment downtime, and

improve equipment repairs turn-around time.

ARAMARK Healthcare Technologies

Toronto, Ontario. Canada

October 2003 to July 31 2014: Clinical- Biomedical Engineering Manager, Scarborough

Hospital

Provided assistance to all departments on equipment selection, testing and acquisition- based on

safety, reliability, support- warranty, training and price

Implemented processes for acquisition of new equipment- trial units, loaner and rental equipment,

patient owned equipment- coming into the facility

Allocated financial and human resources to most critical and urgent activities, delivering to the

Hospital significant savings

January 2003 to October 2003: Regional CE Manager, GTA and SW. Ontario

Reviewed existing portfolio and perform contract corrections, based on service deliverability,

sustainability, efficiencies and overall performance for past several years.

Constantly visited the customer sites- along with technical team- to explore avenues of

improvement and business increase for mutual benefit

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September 2002 to December 2002: Sr. Clinical Engineering Representative.

Assumed technical responsibilities for specific area in the GTA

Cell: 647-***-****

miguelnarvaez@roger

s.com

Miguel Narvaez, ASc.T

BESSI (Biomedical Engineering Service and Support)

Technical Service Coordinator/ Sales Leader

HOSPITALAR. Quito- Ecuador

National Service Supervisor- Technical Sales Leader

EDUCATION:

Electromechanics Engineering Technology

Faculty of Electrical Engineering. Polytechnic University, Quito, Ecuador

Business Management Certificate

Ryerson Polytechnic University, Toronto, Ontario, Canada

MBA Essentials for Manager

Rotman School of Business- University of Toronto

GM101- Managing Business Growth and Operations Excellence

Schulich School of Business- York University

MANAGEMENT COURSES: Management, Operations Management, Business Statistics,

Organizational Behavior, Marketing, Microeconomics, Technology Management, Business

Law, Financial Business Accounting (intro). Business Analysis

Ryerson Polytechnic University, Toronto, Ontario. Canada

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ADDITIONAL TRAINING: Digital Electronics (Humber College, Canada), Anatomy and

Physiology. Oracle Applications. Six Sigma Methods and Processes (GE Medical Systems,

Mississauga). Time Management (Aramark); Effective Communication Skills (Aramark);

Teamwork at Work (Aramark). District Manager Development Program Plus (Aramark).

Professional Sales Program (Aramark). ISISpro database (Aramark)

MULTIPLE ON-THE-JOB AND MANUFACTURERS TRAINING COURSES on Medical and

Laboratory Equipment, Laser Safety, Biomedical Standards, CSA Standards, etc.

SPECIAL SKILLS: Microsoft Office

LANGUAGES: English

Spanish (mother tong)

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