Customer Service Sales
Resume:
Sydnee N. Wilson
Marietta, GA 30062
412-***-****- Cell Email: *********@*******.***
To obtain a Leasing consultant position with an apartment community where my years of
Career Objective
sales and service will lend to converted rentals and lease renewals
Proven track record to exceed sales goals
Summary of
Qualifications
Extremely coachable
Possess a sense of urgency that ensures customer satisfaction and improved
customer retention levels
Ability to organize and prioritize task in a fast paced environment
Effective team player
Strong communication and negotiation skills
Feb, 2000 Sept, 2014
Work History
Inbound Sales Supervisor, Comcast Cable, Pittsburgh, Pa
• Managed team of 12 to 15 front line agents tracking performance for generating
sales with Video, Internet, Phone and Home security
• Taught the value of need based selling as it related to the customer to close the
sale
• Exhibited strong customer service skills when taking request and complaints to
resolve issues in a timely and agreed upon manner
• Provided follow up when necessary via phone and/or email per customer request
• Extreme attention to detail displayed to ensure accuracy and quality of work
performance to minimize loss in revenue
• Performed administrative duties to facilitate the proper flow of reporting and
payroll
• Communicated and managed expectations to garner high level job performance
• Developed sales trainings for increased unit percentages
• Monitored phone conversations to ensure a quality customer interaction
• Interviewed, trained and developed new sales agents
Oct, 1994 Feb, 2000
Customer Service Representative, Comcast Cable, Pittsburgh, Pa
• Provided phone support for new and existing customers
• Provided customers with answers to their billing inquiries
• Sold additional products and services
• Maintained excellent call center metric requirements
Sawyer Business School
Education
Associates Degree
Pittsburgh, Pa
Travel and Hospitality Management
Fluent in ICOMS, CSG and AMDOCS billing systems
Skills •
Worked with Aspect, Cisco and Avaya phone systems
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Proficient in Microsoft office products
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