Customer Service Sales

John Montelongo

Career Overview Highly enthusiastic customer service professional with 10+ years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Core Strengths

Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Large cash/check deposits expert Telephone inquiries specialist Customer service expert

402 Melbourne St, Houston Tx 77022 Cell: 832-***-**** - ***************@*****.***

Telecommunication skills Adaptive team player Opening/closing procedures

Work Experience CSR May 2011 to Current Fiesta Mart Inc - Houston, Tx Prevented store losses using awareness, attention to detail and integrity. Trained 2-3 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Served as one of the company's only bilingual Spanish/English customer service representative in my department. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple service windows. Managed cash stock and inventory balances accurately. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Earned “Top Seller” for two consecutive quarters. Sent high volumes of wire transfers for customers daily. Balanced safe at beginning and end of every shift.

Pipe Fitter Helper October 2007 to August 2008 Jacobs Field Service - La Porte, Tx Inspected work sites to measure dimensions, lay out work and estimate materials for each job. Cleaned and smoothed all surfaces prior to installing new pipe. Completed and filed daily work slips to document progress.

CSR November 2006 to August 2007 PLS Check Cashers - Houston, Tx Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Computed accurate sales prices for purchase transactions. Managed quality communication, customer support and product representation for each client. Successfully interacted with customers and retail buyers to expedite orders. Processed and issued money orders for customers.

CSR July 2001 to July 2006 Fiesta Mart Inc - Houston, Tx

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Increased customer count and sales quarterly. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Educational Background Select One : 2010 Everest Institute - Houston, Tx Select One : 2003 Jefferson Davis High School - Houston, Tx

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