Customer Service High School

Felicity Madu

Fresno, TX

***********@*******.*** - 281-***-****

WORK EXPERIENCE

Customer Services Representative

Dish Network - Alvin, TX - February 2014 to Present

Responsibilities

I assist customer with their billing and payments and also book appointment to have a technicians come to

the customer household to resolve any technical issues the customers have with the product. Provide great

customer service and educated the customer of our product and perks to offer. Listen to any concerns the

customer have and provide a great solution to make the customer happy.

Accomplishments

I showed great customer service and passed all of my Q/A's, which are evaluations of our phone calls. The

call center was so impressed that I got promoted 7 months and earned 12.08 per hour for a better position

that required more responsibility but very rewarding position.

Skills Used

I used computer literacy, customer service, and took at least 30-40 calls a day. I am also a fast learner and

learn to adapt to change quickly.

Photo Specialist

Walmart - Pearland, TX - June 2012 to February 2014

I handle customer photos and fix and clean the printer if anything goes wrong with it. I give customers great and

positive customer service and have also multi task at helping customers over the phone. Provided excellent

customer service.

Cashier

Walmart - Pearland, TX - June 2012 to February 2014

I operate the cash register and the customer transactions. I return items to there rightful department and zone

the floor department at the font of the Walmart store.

EDUCATION

High School Degree in Basic Studies

Hightower high school - Missouri City, TX

2008 to 2012

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