Desktop Support/ Assistant Network Administrator

PHYOWAI LIN

**-** **** ******

Woodside, NY *****

Email: *********@*****.***

Mobile: 917-***-****

OBJECTIVE

Seeking a challenging position as an Entry Level Network Engineer in which

I will be able to utilize my skills in providing support for networking

devices, monitoring and controlling performance and status of communication

network resources and investigating and solving network related problems as

well.

EDUCATION

-B.S., Electrical Engineer; The City College of New York, CUNY;

June 2006

-New York Business Institute, New York

June- August 2010

. Network+ (N+)

-ACE Computer Training Center, New York

September-November 2010

. PC Technician (A+)

-Borough of Manhattan Community College

May 2014 - April 2015

. Cisco Networking Academy program for CCNA

. Successfully learned how to configure/troubleshoot Switches and

Routers in LAN/WAN environment such as RIP, EIGRP,OSPF, IP Subnetting,

HSRP,VRRP, GLBP, Etherchannels, STMP,STP,VLAN Trunking, ACL, Frame

relay, PPP, VPN and NAT

CERTIFICATION

- CompTIA A+, CompTIA Network+ (Both passed with first attempt)

- Will pursue for Cisco Certified Network Associate Certificate in July

2015

QUALIFICATIONS

Technical Skills:

Operating Systems: Windows XP, Windows Vista, Windows 7, Window 8.1

Software Applications: Microsoft Word, Excel, Microsoft Outlook,

PowerPoint, Packet

Tracer Version 6.1, Window PE

Imaging, Active Directory

Hardware Applications: Dell, Lenovo & Hewlett-Packard

Desktop/Laptop/Printers,

2960, 3560 Cisco Switches & 2900

Routers

EXPERIENCE

Bronx District Attorney, Headquarters Office, Bronx

09/2012-present -Desktop Support /Assistant Network

Administrator

. Resolve End users software/hardware issues escalated by

Level 1 helpdesk

. Add/Change user accounts passwords/manage Group Policy

on user accounts

. Build users Desktop/Laptop Image and fully deployment

. Install/Move users Workstations, Peripherals

. Configure/Install Local/Network Laser Printers

. Configure/Install Cisco VOIP phone

. Break/fix Dell/HP Desktop/Laptop/Printers hardware parts

. Configure/ Troubleshoot Cisco Switches and Routers as needed

. Patch Network Cables in MDF and IDF closets

. Order hardware & software parts with outside Vendors as needed

JPMorgan Chase & Co, Headquarters Office, New York

03/2011-09/2012

-Helpdesk/Desktop Support

. Build users Desktop/Laptop image and fully deployment with

configuration

. Install users Workstation, VDI, Docking station and software support

. Install Local/Network Laser Printers

. Install Cisco Tandberg (telepresence system)/ Cisco VOIP phone

. Set up/Configure Blackberry phones for End users

. Break/fix Dell/HP/Lenovo Desktop/Laptop/Printers hardware parts

. Assist End user technical issues by using remote software

. Handle End user Request tickets & break/fix tickets system

. Order hardware & software parts as needed

Kenyon & Kenyon LLP, Law Firm, New York

02/2009-03/2011

-Litigation Support

. Support Patent Litigation teams in regards to project management,

data processing (scanning, manipulating, producing and printing data)

United States Patent & Trademark Office, Virginia

09/2006-06/2008

-Patent Examiner (GS-7)

. Examine and research Patent Applications in Optical Network

Communication

. Respond Amendments

. Issue Patents

Onsite E-Discovery 06/2001-

07/2006

Litigation, Scanning and Graphic Design Company, New York

-Operator and Quality Checking Specialist

. Operate for both Production & Scanning departments and also assisting

in training for new employees.

Contact this candidate