Customer Service Sales

Mahfam AliSobhani

540-***-**** • *******@**.***

SUMMARY

Enthusiastic with the ability to focus and work well independently

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Goal oriented with passion for working with a team

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Fluent in two languages

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Experience to have a perfect customer service

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EDUCATION

B.A., Chemistry

Virginia Tech Expected May 16/2015

Associates of Arts and Sciences

Germanna Community College (GCC) August 2012, GPA: 3.254

Advance High School Diploma May 2007-2009

Courtland High School

SKILLS

Course Highlights

• General Chemistry

• General Physics Human Anatomy & Physiology

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Social Psychology

Insects and Human Society •

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CPR, First Aid, AED Certificate

Foods, Nutrition And Exercise •

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Physical Chemistry

Biochemistry •

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Radiation Safety (X-ray) Certificate

Microbiology •

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Drug Chemistry

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Computer: Microsoft Office, Marsha, Fosse, and Opera

Foreign Languages: Fluent in Persian/Farsi

WORK EXPERIENCE

Volatia-Roanoke, VA Jan 2015-Present

• This interpreting involves being in the exam room with the patient. I am comfortable discussing sensitive or personal

issues, as well as be able to understand and present information of a medical technical nature. I am helping the physician

understand the history and physical information from the patient, as well as the symptoms and reason for the patient's

visit and translate the physician's questions and answers for the patient to understand and respond. Thus I work as the

communication facilitator between the medical staff and patient.

Courtyard by Marriott- Quantico, VA Dec 19/2014- Present

• Well-versed in greeting guests with positive attitudes. Handle guest check in and checkouts professionally and in a

welcoming and specialized manner issue room key. Adept at answering phones, faxing, and filing, and etc.

Holiday Inn-Sales Coordinator- Christiansburg, VA Summer 2014- May 4/2015

• Managing all the sales related activity of the company, Contacting potential customers to arrange appointments,

Resolving any sales related issues with customers, Greeting guests and assisting them with common services and

answering general questions and etc.

Maple Ridge Leasing Office/ LIFEGUARD-Blacksburg, VA

• Organizing Leasing information and folders. Greeting guests and Assist visitors and customers to the right staff member.

TownePlace Suites by Marriott - Springfield, VA

• Welcome and register guests and offer them services and room rates, Assisted guests with common services and

answered any general questions, Collected payment following all cash handling rules, Arranged Housekeeping Reports,

etc.

Residence Inn by Marriott – Fredericksburg, VA

• Greeting guests with a smiling face and giving them all the necessary information about the hotel to increase customers.

Able to do different activities such as faxing, copies document, answering phones, mailing etc. Managed the customers

related tasks such as giving room, taking cash, provide customers requirement, and etc.

Charming Charlie-cashier, - Fredericksburg, VA

• Increasing customers with having an awesome customer service. Understanding customer’s needs and doing the best in

cashier without any problem.

Virginia Youth Soccer - Woodbridge, VA

• Organizing students’ information and organizing the stock room

Math Tutor, Iran, Tehran

• Tutored in the Math center of the school and helped students with their math problems in Algebra I and II and also

assisted ESL student as needed on their understanding homework and their language.

Assistant Sales Manager, Iran, Tehran

• Increased sales by discovering customer’s needs and demonstrating the best product to meet those needs.

ACTIVITIES/LEADERSHIP

Pre-Dental Club Virginia Tech 2012-Present

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Operation Smiles Club Virginia Tech 2012-2014

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Persian Club-Virginia Tech 2012-present

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Shadowed Dr. Thompson & Tomoda 2013-present- Blacksburg

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Shadowed Dr. Tromblay and worked in Lab 2014-Present-DC

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