Engineer Customer

RESUME

PRITAM SINGH

VMK-***

Giri Nagar Kalkaji

New Delhi-110019

Cont-874-***-****

Email **-********************@*****.***

CAREER OBJECTIVE

To find a suitable career in the organization where I can utilize my knowledge, analytical, problem solving

& communication skills to achieve organizational goals.

EDUCATIONAL QUALIFICATIONS

Academic Qualifications

• Successfully Completed class 10th from Uttarakhand Board

• Successfully Completed class 12th from Uttarakhand Board

Pursuing Graduation From HNB central university Uttarakhand

Professional Qualification

Completed a Professional Diploma in Hardware and Networking From Dehradun Shokeenda institute

WORK EXPERIENCE

Currently Working From 15Oct-2012 in Unique infoways Pvt Ltd as an Customer Support Engineer Taking

care

Of Customer problem regarding Desktop Laptop Network Troubleshooting

Job Profile

• Handling of customer queries and resolving the same.

• Logging the tickets for any valid problem and tracking the case.

• Data Backup and Maintenance

TECHNICAL SKILLS

HARDWARE TECHNOLOGIES & O.S. MANAGEMENT

Good knowledge of Computer Peripherals.

Assembling the PC.

Troubleshooting of common problems of computer; like No display, Hanging Problem

etc.

Recovery of Operating System Boot Files, System Files, Good knowledge of Recovery

Console.

Installation of any Windows Operating System.

Installation of any Software.

Prevent the Virus attack by using Antivirus Software, Firewalls.

Installation of DeskJet, LaserJet, Network Printers and installation of application Software.

Provide Telephone and Remote support to the clients.

Installation of Antivirus & updating of antivirus.

Adding the computer to the Domain, configuration of MS Outlook and archiving Client Mail

and restoration of mails.

TCP/IP configuration and troubleshooting the LAN & WLAN.

STRENGTHS

• Willingness to Learn

• Timeliness

SSSSSSSS

ADDITIONAL INFORMATION

Name : Pritam Singh

Date of Birth : 10:05:1990

Father’s Name : Mr. Raghuvir Singh

Nationality : Indian

Marital Status : Unmarried

Hobbies & Interests : Listening music.

Permanent Address : VMK-236 Giri Nagar Kalkaji

New Delhi- 110019

Date: 04 /04 / 2015

Signature:

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