Medical Assistant Customer Service
Resume:
Barbara Moore
Tomball, Texas 77375
Cell: 832-***-****
***********@*****.***
Professional Summary
Hardworking CCMA and CPT with 25 years’ work experience, teacher within same field with 5+ years’
experience, both front office and back office, charting, EMR trained, and CPR and BLS instructor.
Seeking a full-time position either in a physician's office or as a teacher. Established record of
reliability and creating a positive rapport with patients and students.
Licenses
Certified Clinical Medical Assistant
Certified Phlebotomy Technician
Skill Highlights
Front office Back office
Proficient in Phlebotomy Proficient in Injections
all in-house testing assisting with procedures
Stress management techniques Geriatrics experience
Time management proficiency Insurance billing competency
Empathetic and patient CPR training
Professional Experience
January 2011 to PCI Professional Career Institute
Current Houston, Texas
Instructor in Clinical Medical Assisting
Implemented new systems and policies that directly resulted in improved customer service and
regulatory compliance. Reorganized existing student assignments to improve their productivity.
Identified and executed opportunities for performance improvement within all educational areas.
Advocated for and strove to protect the health, safety and rights of the patient through the students’
educational studies such as HIPPA. Maintained up-to-date knowledge of Medicare and other
reimbursement regulations. Developed clinical programs in order to provide the highest quality of
education to all students .Maintained organized documentation and student files. Counseled and
made recommendations to students about communicative strategies and devices. Actively engaged in
and supported department quality assurance programs, education and customer service programs.
Performed and trained the students in all clinical medical assistant duties and skills. Educated the
students in all requirements in order to obtain their certification within their chosen field.
December 1998 to HNWMC Hospital
August 2010 Houston, Texas
Phlebotomy Technologist
Performed phlebotomy, vitals, processed specimens, and patient care. I was lead phlebotomist,
managed timed and STAT draws. Maintained a 32-36 draw count per hour (going to the patient rooms
instead of them coming to me). Performed morning rounds with up to 120 draws within a 2.5 time limit.
Proficient with phlebotomy and hard sticks.
November 1998 to Transworld Academy
April 1996 Houston, Texas
Instructor in Phlebotomy
Taught phlebotomy, vocabulary, vitals, and body systems. Performed all in-house testing such as
urinalysis, pregnancy, microscopic slides, strep screens, and proper tray set-ups. Instructed students
in the safe and effective use of weights, inclined surfaces and other equipment. Earned repeated
Commendations from supervisor and students for providing high-quality educational needs. Identified
and properly documented student goals, evaluated progress and planned reevaluation of skills
as needed .Consulted with other direct-care staff and worked with caregivers to implement
educational programs that achieved the highest occupational goals for the future.
Education and Training
1990 National Education Centers
Houston, Texas, United States
Medical Assisting
National Certified Medical Assistant
Directors Academic Achievement Award
4.0 GPA
Coursework in Human Services
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