Six Sigma Supply Chain
Resume:
***********@*******.*** 202-***-****
Stephen Messerian
Summary
Driven change agent with supply chain, call center and manufacturing experience. Delivers on long-range,
cross-functional projects. Insights of a certified Six Sigma Black Belt and Kaizen Team Leader. Strong
engineering background and leadership experience.
Areas of Expertise
5S Kaizen Standardized Work
• • •
Cycle Time Reduction One Piece Flow Value Stream Mapping
• • •
DMAIC Process Mapping Visual Workplace
• • •
Professional Experience
Business Excellence Senior Specialist – eBay, Salt Lake City, UT Oct, 2013 – Present
Identify, lead and successfully complete cross -functional, large scale, high impact improvement projects using
the Lean Six Sigma methodology. Work with the senior leaders and champions to select and scope projects
that align with business goals and strategies across eBay’s global operations.
Executing a global initiative to transform eBay’s contact center invoice reconciliation process, totaling
•
$150M in annual spend.
Transitional Leader representing Business Excellence for the Self Service program. Providing thought
•
leadership and making decisions that impact the program’s strategic direction.
Logistics Manager – Reckitt Benckiser-Schiff Nutrition Group, Salt Lake City, UT Apr, 2013 – Oct, 2013
Oversaw the operations of a 25 member team in the areas of Shipping, Receiving, Warehouse and Inventory
Control for a GMP certified facility. Drove continuous improvement of shipments, receipts and transactional
accuracy. Responsible for associates training and development. Led Logistics kaizen events.
In three months, led Salt Lake City to achieve and maintain a 100% Perfect Order Index (right product,
•
time, documentation and damage free), the highest of all Reckitt Benckiser’s North American facilities.
Lean Analytics Manager – Reckitt Benckiser-Schiff Nutrition Group, Salt Lake City, UT 2012 – 2013
Responsible for developing and evaluating visual replenishment signals and application of other lean supply
chain principles. Supervised Inventory Control personnel to ensure accurate and current account of daily
production inventory.
Directed an impromptu physical inventory, necessitated by corporate acquisition, yielding 99% accuracy of
•
a $40M balance.
Improved the methodology utilized to analyze and calculate kanban levels, allowing inventory levels to be
•
reduced by 12%.
Director, Supply Chain Solutions – Overstock.com, Salt Lake City, UT 2012
Led a team of project managers and business systems analysts to drive transformational change in all areas
of supply chain: sourcing, freight, warehouse and reverse logistics. Communicated program status to the
executive team.
Developed a comprehensive supply chain strategic plan to accelerate speed to customer, enhance visibility
•
and enable scalability. Identified KPIs to allow executives to evaluate the overall health of the supply chain.
Obtained buy-in at all levels of the organization.
Senior Process Improvement Engineer – Overstock.com, Salt Lake City, UT 2009 – 2012
Collaborated with cross-functional teams to ensure that business critical re-engineering initiatives were rapidly
resolved. Led project teams through structured Lean Six Sigma analysis to identify root causes, make
recommendations and successfully deployed solutions.
***********@*******.*** 202-***-****
Led the initiative to redesign the new item creation process, a primary area of supplier complaints. Utilized
•
the Lean Six Sigma toolkit to rapidly implement a process that improved suppliers’ visibility, standardized
touch-points and eliminated unnecessary delays; resulting in a 68% reduction in cycle times.
Managed a crisis team that conducted a rapid risk assessment of a key supplier’s ability to meet $3M in
•
holiday demand. Assisted the supplier in reducing late orders from 195 in December 2008 to zero in
December 2009.
Coordinated an end-to-end analysis of Reverse Logistics to validate the accuracy of supplier billing.
•
Managed a team of engineers and analysts in identifying more than $4M in errors, implementing process
fixes and coordinating communications to all parties involved.
Six Sigma Project Manager – American Express, Salt Lake City, UT 2005 – 2009
Managed the planning and direction of cross-functional projects utilizing the appropriate Six Sigma
methodology. Oversaw progress as it related to budget, schedule, scope, and quality of project deliverables.
Trained and mentored Six Sigma Green Belts.
Certified as a Six Sigma Black Belt with a project that delivered a 47% increase in the volume of American
•
Express Gift Card customer service calls handled by the automated phone system, netting over $1M in
annual benefits.
Senior Performance Engineer – American Express, Salt Lake City, UT 2002 – 2005
Evaluated cross-functional, organizational business processes and the development of innovative redesign
opportunities to improve the economics and enhance quality and service levels.
Utilized Six Sigma tools to identify skill segmentation and determined the optimal process flow in order to
•
create flexible capacity adaptable to fluctuations in work volume, resulting in an annual savings of $1.9M.
Manufacturing Supervisor – Saint-Gobain Performance Plastics, Mantua, OH 1998 – 2002
Directed a day shift workforce consisting of 20 production and four support personnel manufacturing
thermoplastic products for such customers as Coca-Cola, Caterpillar Inc. and Ford Motor Company.
Reported manufacturing metrics monthly to the Quality Operating System. Resolved internal and external
•
customer issues with 8D corrective actions.
Industrial Engineer – Saint-Gobain Performance Plastics, Mantua, OH 1995 – 1998
Created cost estimates, production standards, BOMs, equipment layouts, packaging specifications and capital
justifications in a Lean, ISO 9000 certified environment.
Led Kaizen events that resulted in a four week lead time reduction and increased inventory turns by 50%
•
for hydraulic hose products.
Education
Bachelor of Science in Industrial and Systems Engineering – The Ohio State University 1995
Training and Development
Presented “Speed to Customer” at Overstock.com’s Partner Summit 2012
Certified Agile Associate – International Consortium for Agile 2011
Project Management Professional – Project Management Institute 2010
Six Sigma Design – American Express 2007
Certified Six Sigma Black Belt – American Express 2006
Six Sigma Process Management – American Express 2006
Six Sigma Black Belt – American Express 2003
Lean Manufacturing – Time Based Management 2000
Kaizen and Continuous Improvement – Kaizen Institute of America 1998
QS-9000 Internal Auditor – Saint-Gobain Performance Plastics 1997
Contact this candidate