Customer Service Executive Assistant
Resume:
Objective
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Experience
Power Force Inc.
Supervisor May 2012-2014
Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
Ross
Front-End Supervisor May 2012-2014
* Greeted customers entering the store to ascertain what each customer wanted or needed.
* Described product to customers and accurately explained details and care of merchandise.
* Earned management trust by serving as key holder, responsibly opening and closing store.
* Provided an elevated customer experience to generate a loyal clientèle.
Sudden Changes Inc August 2010-2012
Executive Assistant
* Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
* Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
* Located and attached appropriate files to incoming correspondence requiring replies.
Education
YES PREP Public School- SW August 2005- June 2012
4411 Anderson Road
Houston, TX 77053
Stephen F Austin State University August 2012-Present
1936 North St, Nacogdoches, TX 75962
Skills
* Outstanding interpersonal skills
* Strong verbal communication
* Extremely organized
* Team leadership
* Customer-oriented
* Cash register familiarity
* Customer service-oriented
* Strong work ethic
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