Office Help Desk
Resume:
Scott Brush
Philadelphia, PA
*******@****.***
Microsoft Office Specialist
CAREER SUMMARY
Certified Microsoft Office Specialist has organized and documented office and computer processes as well as
provided computer user and software support.
PROFESSIONAL EXPERIENCE
Over 10 years of experience in utilizing Microsoft Office applications to organize and document data and
business processes to enable management to make more effective decisions
• Organized data flow between insurance policy applications and an accounting database used to track
profit, loss, and expenses related to policy owner usage
• Documented how a variety of data inputs from warehouse applications connected over a wide area
network entered a product tracking system
• Documented modifications to an accounting package to facilitate a conversion to a new accounting
system
• Monitored data flow from gas station pricing sources into a price tracking system used by sales agents to
set daily price changes for Sunoco gas stations
Conducted help desk activities to support users of company generated and MS Office applications
• Provided help desk support for all users of insurance rating applications and MS Office apps
• Supported sales users of gas station pricing applications related to Sunoco and their competition
• Enabled a lawyer to track his expenses using MS Excel
Maintained interoffice communications to facilitate interdepartmental interactions
• Enabled management to be aware of all support issues to help them maintain a positive relationship with
their client
• Utilized MS Outlook, Lotus Notes, and native IBM software to pass messages between support staff and
management in India and their counterparts in Philadelphia, PA
• Provided 24/7 support for gas station pricing applications through a home office connected to the IBM
network using Citrix software and native IBM connectivity applications
• Maintained links with off sight insurance agents using a phone modem
EDUCATION
University of California, Los Angeles – Bachelor of Science, Applied Mathematics
-Certified Microsoft Office Specialist
EMPLOYMENT HISTORY
User Support Contractor IBM 4/2013 – 5/2014
Data Process Documentation Contractor Delta – T Group 9/2012 – 2/2013
Software Documentation Contractor Ikon – Ricoh 4/2012 – 6/2012
Excel Spreadsheet Development Volunteer Int’l Tennis Assn 11/2011 – 2/2012
Software Developer/Help Desk Support Topa Insurance Group 10/1999 – 2/2011
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