Customer Service High School

Aaron Summerall

**** ***** ***** ** ******, GA **260

404-***-**** **********@*****.***

Objective

Resourceful Dock Supervisor with background in delivering A+ customer

satisfaction through teamwork and meeting goals for outstanding service

and performance seeking a position to become a vital part of a freight

line company.

Profile

Over 15 years of quality customer service oriented experience complemented

with over 10 years warehousing experience.

Versatile, flexible and adaptable - Thrive on the challenges of learning

and implementing new concepts/technologies and responsibilities; excellent

verbal and written communication skills

Proficient in MS-Office (Word, Excel, Power Point) and the Internet

Motivated team player, detail oriented, result focused with excellent time

management and interpersonal skills

Highly organized with proven ability to deal with multiple assignments and

meet deadlines

Professional Experience

South Eastern Frieghtlines, Atlanta GA

Dock Supervisor, 2003-2010

? Observe loading of trucks to ensure conformance to loading protocols

to prevent shifting or damage to

materials or products during transit.

? Assign job tasks to workers according to loading and unloading

schedules.

? Provide dockworker training and performance feedback including

recommending discipline when

necessary.

? Provide planning, direction and control of all available resources

for insuring timely, damage-free, safe

loading/unloading of freight on assigned shifts.

? Analyzed and resolved work problems, and assisted in solving work

problems.

? Maintained loading and unloading records.

? Loaded and unloaded trailers, and moved freight, using material

handling equipment such as forklifts,

dollies and carts, and manually handled freight with or without assistance

during pressing times.

Old Dominion Frieghtlines, Atlanta GA

Frieght Handler, 2010-2015

? Reconciled OS&D daily while lending expertise to on-boarding

employees.

? Handled hazardous materials per OSHA standards

? Performed as Dock pick-up specialist held in high regards by

customers.

? Analyzed and resolved work problems, and assisted in solving work

problems.

? Maintained loading and unloading records.

? Loaded and unloaded trailers, and moved freight, using material

handling equipment such as forklifts,

dollies and carts, and manually handled freight with or without assistance

during pressing times.

Education & Professional Development

Atlanta Metropolitan College -

1996- 1998

Business administration - 2 year course work completed

South High School, Columbus OH

1996

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