Customer Service Manager

Professional Summary

Service-oriented Office Manager with 18 years experience in agricultural business. Core competencies include:

human resources, accounts payable and receivable, and patronage/equity. Highlighted skills include excellent

communication and time management skills with the ability to handle a variety of duties with accuracy and

efficiency. A reliable and dedicated employee.

Skills

•

• Management of Personnel Resources • Time Management

• Clerical • Writing

• Customer and Personal Service • Personnel and Human Resources

• Administration and Management • Service Orientated

Experience

Union County Farm Bureau Cooperative, Inc . – Liberty, I n 10/1996 to Present

Office Manager

• Analyze internal processes and recommend and implement procedural or policy changes to improve

o perations, such as supply changes or the disposal of records.

• Accounts Receivable and Accounts Payable

• Oversee the maintenance, renewals, and additions of medical insurance.

• Prepare, review, and submit the 401(k) after each payroll.

• Prepare payroll using Paylocity. Familiar with Paychex and ADP payroll systems also.

• Plan, administer, and write checks for patronage refunds and equity redemption for our company

m embers. Ascertain the necessary records for equity redemption and maintain files for 3000 patrons.

• Hire and terminate clerical and administrative personnel.

• Assisted Controller with monthly financials and analysis.

• Assist General Manager with decision making and reporting necessities to run the company.

Bureau of Motor Vehicles – Liberty, I N 08/1990 to 06/1993

Clerk

• Oversee activities directly related to making products or providing services.

• Promptly satisfied customer’s needs.

• Computer entry.

• Filing & bank deposits

Woofruff's Supermarket – Liberty, I N 08/1990 to 06/1994

Cashier

• Receive payment via cash, check, credit cards, vouchers, or automatic debits

• Issue receipts, refunds, credits, or change due to customers

• Customer Service

Education

Associate of Science : Business Management and Administration May 1996

Indiana University East - Richmond, I N

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