High School Customer Care

Rico Yanoc Librando Jr.

Address: BLISS Site, PoblacionBindoy, Negros Oriental (6209)

Contact No: 099********

Email Address: ************@*****.***

PERSONAL DATA:

Age: 27 Years old

Date of Birth: September 14, 1987

Civil Status: Single

Citizenship: Filipino

Sex: Male

Father's Name: Rico Y. Librando Sr.

Occupation: Noreco Employee (Clerk)

Mother's Name: Agripina Y. Librando

Occupation: Teacher

Parent's Address: Bliss Site, PoblacionBindoy, Negros Oriental (6209)

EDUCATIONAL BACKGROUND:

Degree: Bachelor of Arts in Social Science

Negros Oriental State University,

Dumaguete City

School Year (2007-2011)

Secondary Education: Demetrio L. Alviola National High School

(DLANHS)

Tinaogan Bindoy, Negros Oriental

School Year (2000-2004)

Elementary Education: Tinaogan Elementary School

Tinaogan Bindoy Negros Oriental

School Year (1994-2000)

PROFESSIONAL EXPERIENCE:

Designation: Call Center Agent (Tier II/Supervisors' Group)

Company: Qualfon Dumaguete City, Philippines

Inclusive Dates: (August 15, 2011-October 10. 2012)

. Tracfone Account

. Answer all calls regarding tracfone phones issues.

. Do trouble shooting steps and technical concerns.

. Sell tracfone minutes and tracfone phones by processing via

credit cards.

. Do shipping request for all orders regarding tracfone

purchase.

Designation: Customer Care Representative (Tier I/Tier II/Tier III/Fraud

Team)

Comapany: Sykes Asia Inc.

Inclusive Dates: (July 29, 2013-September 29, 2014)

= 3p Account

= Troubleshooting Devices ( Mobile phones) internet connectivity

issues, airtime refill, credit/debit card purchaces, roaming information,

calls/sms issues.

= Fraud analyst

= Line activation

Contact this candidate