Customer Service Manager
Resume:
THORNELL MARSHALL
ATLANTA GA, 30314
PH: 404-***-****
********.********@*****.***
OBJECTIVE:
Eagerly seeking to secure & stabilize oneself in a challenging, yet rewarding management level position within a
reputable property management organization, where contributions to the overall success of company is afforded, while SKILLS:
leveraging acquired educational achievements, fundamental professional training and years of acquired hands -on
experiences. Seeking further growth and continued developmental opportunities. Software Proficiency
Yardi Voyager
SUMMARY OF QUALIFICATIONS MRI
OneSite/Real Page
A skilled veteran in the Property Management Industry bringing over ten years’ experience & commitment in providing
Jenark
the highest possible standard of customer service and support. Team leader with proven ability to train, supervise,
Yieldstar.
motivate, and evaluate a successful and productive team. The ability to produce high- quality work, in a fast paced, ever
changing market while meeting deadlines successfully. Results driven, detailed oriented with consistent, above average LRO Revenue Mgmt.
performance review; solid organizational, verbal and time management skills. LexisNexis
WORK HISTORY OVERVIEW CoreLogic
BlueMoon
ECI Group- Leasing Mentor/Trainer
Credit Retriever
Facilitated leasing training to individuals/teams, to ensure proper knowledge was provided for success in performing
Microsoft Office
duties including elements of customer service, creative thinking, outreach, maximizing revenue & occupancy, closing tools,
and fair housing laws. Focus groups included new hire training, mentorship program, and assistance with team building
exercises, leasing workshops and annual leadership conference. Oversaw the sales & leasing presentations during events,
while primary focus was catered to onsite development with employee specific training.
Crown Groups Holdings, LLC - Assistant Community Manager CERTIFICATIONS:
Managing delinquency through efficient rental collections, posting rents, daily deposits and filing legal proceedings in
accordance with county codes. Assisting with developing resident retention initiatives, and implementing marketing and Fair Housing
leasing efforts which are aligned with current trends and demographic. Weekly and monthly reporting regarding budgets, Diversity Awareness
variances, purchase orders, occupancy etc. Leasing Fundamentals
TriBridge Residential- Assistant Community Manager Landlord Tenant Laws
Leasing and Ownership
Primary responsibility is to work closely with Property Manager to create value, by achieving the operational and financial
goals for the property. Managing delinquency, overseeing apartment leasing and resident retention activities. Strong
emphasis focused on delinquency by ensuring timely rent collection. Accurately post rent in property software daily (MRI).
File legal proceedings in accordance with county codes. Exercise and sensitivity throughout collections process. Assume
the role of Property Manager in situations where the P roperty Manager is not available. TRAINING:
Greystar Management Services- Leasing Manager
To ensure the sales/leasing team was highly motivated & productive in all efforts to exceed monthly leasing goals. Leasing Essentials
Coordinated all community events and marketing outreach initiative. Overall closing ratio of 91% and received an 108% Marketing
on last quarterly shopping report & evaluation for onsite, telephone, & email. Participated and helped supervise several Social Media/PR
due diligence projects for new receiverships in Mid-Atlantic region. Accounting
Robert Half International, Inc.- Assistant Property Manager (Contractor) Collections
Diversity Awareness
Supplying temporary bookkeeping, collections, leasing and administrative support for various clients in the property
Month End Closet Out
management industry. Providing exceptional customer service to all clients, while evaluating credit and rental history of all
LIHTC/Compliance
new applicants, verifying all income and assets, and reviewing rental applications. Assisted with HUD compliance for Low
Income, Subsidized Housing and Section 8 clients. Section 8/HUD Housing
Lofts14 Condominium Association- On-Site Residential Manager
Managed brand new multifamily-condominium community undergoing phase one of grand opening. Solicited bids from
construction companies, secured permits and established construction schedules. Obtained Certificates of Occupancy, and
other necessary licenses and permits. Assisted in capital improvements and maintenance of HVAC and electrical systems.
PROFESSIONAL AFFILIATION:
Maintained tenant relations, while monitoring financial reporting, budgets & collections .
Sawyer Realty Holdings, LLC- Leasing Manager
As a Leasing Consultant at rehab, community was respons ible for the lease-up of 365- unit community undergoing 1.2 AAA- Atlanta Apartment
million dollar renovation. Maximized occupancy and maintained the ability to excel in leasing apartments, while Association Member
maintaining 81% closing ratio. Quickly promoted to Leasing manager and was responsib le for assisting the property
manager in effectively managing and stabilizing new acquisition in Akron Ohio. NALP- National Apartment
EDUCATION Leasing Professional
University of Phoenix *Business Management/ Hospitality Management Present
North Carolina A&T State University * Business Management/ Hospitality Management 2002 –2005
Oxon Hill Science & Technology High School *Graduated w Honors 1998 - 2002
Contact this candidate