Customer Service Manager

Lamont E. Glenn

**** ********* **** **., ******, TX / Phone: 713-***-****; email:

***********@*******.***

SUMMARY:

To obtain an entry level position, utilizing current skills while obtaining

additional skills

EDUCATION:

McNeese State - 1991-1994

Newton High School, Newton, Texas, Received Diploma 1991

EXPERIENCE:

Cardinal Health, Houston TX

Warehouse Distributor 5/2005 -

Present

. Safety team and quality control team member

. Works proficiently in more than one assigned area with no supervision

. Follows all safety requirements including dealing with hazardous

materials

. Receives and pulls orders

. Load/unload heavy equipment

. Consistently exceeds daily productivity requirements

Hollywood Video, Houston, TX 8/2008

- 2/2010

Shift Leader

. Supervised and coached customer service representatives

. Resolved customer complaints

. Met sales goals as directed by store manager

. Ensured proper inventory, cash controls and lost prevention procedures

were in place

Blockbuster 8/2001 - 5/2005

Shift leader 7/2006 -

7/2008

. Supervised and coached customer service representatives

. Resolved customer complaints

. Met sales goals as directed by store manager

. Ensured proper inventory, cash controls and lost prevention procedures

were in place

HEB, Houston, TX

Warehouse Associate 4/2004

- 5/2005

. Selected store merchandise orders from a computerized order list

. Lifted 10-50 lbs repetitively

. Effectively picked store orders for shipment

. Assembled merchandise for shipment and transport to dock

Advance Office System, Houston, TX

Delivery Driver/Warehouse Tech 8/1997

- 3/2003

. Maintained inventory records

. Resolved customer service issues with various clients

. Delivered and pickup products

. Performed shipping/receiving duties

.

Player Riverboat, Lake Charles, LA

Security Guard 9/1995 -

7/1997

. Maintained safe and secure environment

. Transported money

. Checked and reported safety hazards

. Reacted to all incident/accidents onsite

SKILLS:

Forklift operator * Order Picker Truck * Can perform heavy lifting/carrying

* Order selector experience * Hazardous material training * Ability to work

independently and under minimal supervision * Excellent communicator * Pays

attention to detail * Good customer service * Self motivated * Ability to

work under pressure * Reliable and dependable * Ability to keep detailed

and accurate records * Excellent attendance record

Contact this candidate