Management Data

Hema Sandhya Meda

Phone: +1-207-***-****

Email:****.*********@*****.**

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Professional Summary:

• Organized and goal-oriented with over 7 years of experience as an IT professional, committed to

maintain cutting edge technical skills and up-to-date industry knowledge including 5+ years of

experience as a Salesforce CRM Administrator, Developer and Consultant.

• Experience in SFDC development using Visual Force Pages, VF Components, Apex Classes,

Custom Controllers, Controller extensions, SOQL, SOSL, MVC architecture and Force.com

IDE.

• Experience in designing of Reports and Dashboards according to the business needs and

awareness on governor limits for a multi-tenant environment.

• Hands on experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow

Actions and Approval Workflow.

• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.

• Experience in customizing the User Interface of SalesForce CRM using HTML, AJAX, JQuery

and Java Script.

• Experience working with SalesForce.com Sandboxes and Production Environment.

• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader

Utility.

• Detailed knowledge and experience on SFDC CRM business processes for automation.

• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities,

Products, Price books, Cases, Leads and Campaigns as per requirement.

• Involved in developing Custom Web Services for handling inbound requests and outbound calls

to external Web Services.

• Expertise in creating custom reports and analytic snapshots.

• Involved in Data Integration and Migration by using Force.com Apex data loader, web based

import wizard and little experience Informatica Cloud.

• Experience in SFDC Integration using Web Services API and Apex Programming,

Salesforce.com Service Cloud expertise.

• Experience in writing Apex Test classes to achieve 75% code coverage before deploying the

code to production.

• Understanding of the SFDC data model, Building custom objects from schema builder and

managing fields, building master - detail and lookup relationships according to the requirement.

• Good knowledge on security & sharing settings and delegated administration.

• Knowledge of WSDL, SOAP API, REST API, call outs, Batch and Schedule Apex Programs.

• Experience in all stages of Software Development Life Cycles (SDLC) like requirement

analysis, architecture and design, development, testing and post implementation revisions.

• Excellent Communication and Problem solving skills and ability to think out of box and delegate

effectively and motivate team members and help them to achieve on-time project completion.

• A team player with effective interpersonal and communication skills, adapt at building

productive relationships and building rapport with a diverse set of individuals.

Certifications : Force.com Certified Developer

Technical skills:

Programming Languages: C, C++, Java, Apex, SQL

Query languages : SQL, SOQL, jQuery

Operating Systems : Windows 7/Vista/XP/ME/2000, UNIX

Scripting Languages : JavaScript, CSS, Python, PERL

Web Technologies : Web services, HTML, XML, CSS and JavaScript

Other Tools : HTML, XML, Ajax and MS Office

SFDC Tools : Force.com Data Loader, Eclipse plug-in and Informatica Cloud

SFDC Technologies : Force.com platform, Custom Objects, Workflow & Approvals,

Validation Rules, S- Controls, Apex Classes/Controllers, Test Classes, Triggers, SOQL,

SOSL, Visual Force (Pages, Components), Sandbox development & Testing, Reports,

Dashboards, Analytical Snapshot and Data Migration.

Professional Experience:

Laureate Education, Baltimore, MD May 2014

– Till Date SalesForce.com Developer

Laureate Education, Inc. is a private company that is headquartered in Baltimore, Maryland. We

manage student profiles and university profiles in salesforce instance to provide user friendly customer

relationship management solution to all of them and the main objective of this implementation was to

enhance the features and automate the various functions and activities of the Online Testing

Registration and Account Management System.

Responsibilities:

• Involved in administering, configuring, maintaining Salesforce.com application user profiles,

roles, permissions, generating security tokens, validation rule and upgrade installations.

• Used Apex classes and Visual force pages to customize partner portal and make it convenient

for the customers to review and renew the licenses for the purchased inventory.

• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules

and email templates in different languages.

• Migrated data using Apex Data loader to centralize data and processes across different divisions

that were previously using decentralized systems / databases.

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for

various functional needs in the application using Force.com IDE.

• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed

updates to implement business logic.

• Integrated the Web Services for extracting the data from external systems to display in the pages

of salesforce.com.

• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the

application using platform database objects.

• Used Force.com web service API for implementing WSDL in the application for access to data

from external systems and web sites.

• Worked with Methods to insert and update records without redirecting users to a new record

Worked with Standard Controllers and record identifiers to implement automatic record retrieval

and display/update a record's data, bind input fields to new records, display warning and error

messages, create links for form processing, place command buttons and create custom messages,

implement nested Visual force pages.

• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records

past a certain date and added them to the archive.

• Developed portals using force.com sites, these portals can be reached to the students by Google

search and pay per click ads and enhanced Force.com sites with JavaScript classes to cookie the

campaign details and affiliate details on the browser.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom

Objects, Custom Tabs, Email Services, Web services, Visual Force, SOQL, SOSL, Data Loader,

Security Controls, HTML, XML,CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards,

Analytical Snapshot and Data Migration .

DaVita Dialysis-Denver, CO Mar 2013

– Apr 2014

SalesForce.com Developer

DaVita Dialysis is implementing Salesforce CRM solution for automating the end-to-end case

management system. SalesForce CRM is deployed for nearly 3000 users in this organization. This

project aims at creating the cases, automating the creation of cases from email, creating escalations,

sub cases, approval processes, Call Scripting processes in service cloud, security controls, routing

cases and escalations to different queues etc.

Responsibilities:

• Worked extensively on SalesForce.com standard objects like Accounts (Person and Business),

Contacts,

Opportunities, and Cases and created custom objects, applications as per the requirement.

• Interacted with various Business users to gather enhancement requirements and involved in

scrum meetings.

• Developed Apex Classes, Visualforce pages, Controller Classes and Apex Triggers for

various functional needs in the application.

• Designed Surveys using Click tools (AppExchange).

• Used the summary and matrix reports to summarize data to produce grand totals and sub totals

based on the requirements and used the report builder to add custom summary formulas to

summary reports.

• Collaborated with other developers in performing unit testing and identifying bugs in the

application.

• Created web to lead, web to case and Email to case to direct leads and cases from the Internet

and email appropriately to the user queues or users.

• Used SalesForce Automation for sale lead management, opportunity management, account

and contact Management, approvals and workflows.

• Created Queues, Groups and created assignment rules to assign leads to appropriate queues

and users.

• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user

profiles, field level security, list view rights.

• Created workflows to assign tasks, field updates and outbound messages according to the

business requirements and worked on page layouts, list views, custom reports, and record

types.

• Worked in different sandboxes for development and testing, and involved in migrating the code

to production instance in installments.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Data Import Wizard, Apex,

Visual-force, Dashboards, Reports, Workflows and Web services, SOQL, HTML, XML, AJAX.

Jackson Hewitt-Jacksonville, FL Jan 2011 –

Feb 2013 SalesForce.com Developer & Administrator

Jackson Hewitt Tax Service Inc. is the second largest, tax preparation service in the United States. This

Project involved in development of custom portal to enable the investor’s log in and see the

information using Salesforce.com. We leveraged on Apex to integrate the existing management

application to enable it track all Investment activities, for an integrated CRM and customer

Management system.

Responsibilities:

• Involved in various activities of the project like information gathering, analyzing the

information, documenting the functional and non- functional requirements.

• Handled day-to-day administration, maintenance and support of SalesForce modules for 50

users.

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using

Eclipse.

• Worked with various salesforce.com objects like Accounts, Contacts, Leads and Campaigns.

• Developed various Custom Objects, Tabs, Components, work flows and Visualforce Pages

• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus

auto-assignment rules for routing to the appropriate internal party.

• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump

the data on regular basis for the sales performance and lead generation statistics.

• Integrated the web services by generating the necessary stubs from the WSDL files for

extracting the data from the home grown applications by using the home grown web services.

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs

in the application.

• Created email templates and inbound emails using Visual force for the clients and customers.

• Maintained data cleanliness and accuracy by adding custom validation rules, custom

formulas, reports and dashboards.

Environment: SalesForce.com, Apex, Visual Force, Force.com IDE, Dashboards, Reports,

Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML, AJAX, Eclipse plug-in for

Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

CADATA Soft, Irving, TX Nov 2009 - Dec 2010

SalesForce.com Administrator

Created a customer interacting website for Prakriti Adventures Pvt ltd using force.com sites. Site is primarily used to train

graduate students to learn CRM concepts and in depth programming in Apex and Visual force.

Responsibilities:

• Understanding of the SFDC data model, Building custom objects from schema builder and

managing fields, building master - detail and lookup relationships according to the requirement.

• Designed workflow rules, validation rules and approval processes for various functional and

business requirements.

• Created email-to-cases, automated-responses, assignment rules, email alerts, outbound

messages and templates for Case Management.

• Collaborated with other developers in performing unit testing and identifying bugs in the

application.

• Created web to lead, web to case and Email to case to direct leads and cases from the Internet

and email appropriately to the user queues or users.

• Used SalesForce Automation for sale lead management, opportunity management, account

& contact Management, approvals and workflows.

• Created Queues, Groups and created assignment rules to assign leads to appropriate queues

and users.

• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles,

user profiles, field level security, and list view rights.

• Worked on page layouts, list views, custom reports, and record types.

• Used Data Loader, Data import wizard for bulk import of records.

• Created search layouts to organize fields, custom links, related lists, and other components on

record pages.

• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas,

reports and dashboards

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom

Objects, Custom Tabs, Email Services, Visual Force, SalesForce.com Data Loader, Security Controls,

HTML, Java Script, Sandbox, Eclipse IDE Plug-in.

ICICI Prudential Life Insurance Co. Ltd., India Oct 2007 - Oct 2009

Java Developer

Project: CE BPM Project

The main purpose of the project is to serve as the system of record for business process definitions direct and route the flow of

work between user providers and interface for users to interact with the workflow and enforce business rules at each stage of

the business process. Report on status of work and metrics about work completion. Manage flow of documentation and

artifacts in the business process.

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document

Relocation.

• Handled assignments in developing UI pages using JSP, Html, DHtml, CSS and JavaScript

technologies for modules in BDMS.

• Involved in understanding business requirements and functionality of Cost management Reporting.

• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence

Diagrams using Rational Rose.

• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.

• Updated the required data in the DB2 database to save and update the database using hibernate,

corresponding to actions performed in the struts class.

• Developed java classes for posting and processing mails using EJB and Java Mail API.

• Added multithreading for distributed applications.

• Deployment of the application in the Web Logic Application server.

• Integrated Struts frame work with ORM implementation, Hibernate for data accessing.

• Wrote Test cases using JUnit for unit testing.

• Setting up, building the environment and deployed project by writing Ant build.xml.

• Performed version control management using CVS.

Environment: Java1.4, Struts 1.2, JSTL, JSP, Ajax, Hibernate, JMS, MQ Series, Web Logic v 8.1,

MyEclipse 5.0, DB2 8.1, TOAD, CVS, XML, Windows NT.

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